Chicken Before the Egg - Shutdown Listing Required Edits
Listings that have been shutdown/removed, are not available for edit by the seller. However, the process in resolving content issues in a listing that is shutdown/removed is often like the question "Which comes first, the chicken or the egg".
You speak with Account Health, who states you have to edit the listing to resolve the violation. You try to then edit the listing, only to find that you cannot or you can, but the edits don't update to the product detail page. You then reachout to the Catagloue team, who tells you that they cannot update the page either becaause the performacne team shut it down. The Performance team (often through Account Health), says that they won't unlock the listing because you haven't fixed the violation in the listing.
Amazon you need to fix the process...
Chicken Before the Egg - Shutdown Listing Required Edits
Listings that have been shutdown/removed, are not available for edit by the seller. However, the process in resolving content issues in a listing that is shutdown/removed is often like the question "Which comes first, the chicken or the egg".
You speak with Account Health, who states you have to edit the listing to resolve the violation. You try to then edit the listing, only to find that you cannot or you can, but the edits don't update to the product detail page. You then reachout to the Catagloue team, who tells you that they cannot update the page either becaause the performacne team shut it down. The Performance team (often through Account Health), says that they won't unlock the listing because you haven't fixed the violation in the listing.
Amazon you need to fix the process...
10 replies
Seller_8sP6ffckcRn6v
Amazon became so big that the right hand does not know what the left hand is doing.
We had the same issue. A listing was deactivated for a word that Amazon claimed to refer to a restricted product. We were told to edit the listing and remove the dirty word. But we couldn't edit because the listing was deactivated.
We ended up deleting the listing and created a new listing without the offensive word.
Seller_IqiuW7TeRKc8G
Yes, Amazon saying do what is not possible
Seller_iobipI6xASRkh
Just use a flat file and reference the Batch ID to show that it has been updated on your end. Also, when listings are down you can edit and save, which also shows you are trying to make the change.
You can also call catalog and ask them to remove the prohibited word from your listing.
Then you have to keep saying that over and over on the appeals until someone looks at it.
@Seller_8sP6ffckcRn6v If you do that and their bots catch wind of it, they will deactivate your account thinking you are relisting prohibited products. Better to just spend the time fixing the ASIN you already have than risk your account becoming deactivated.
Seller_lCX40xAkSs1xm
Basically they don't want the listing on their site any longer.
Seller_oDXVaydIpi3Hi
Dealing with the same thing right now! They screwed up an hit a product for a policy violation, then wont accept the proof that it was their screw up. @#$#!
Seller_oDXVaydIpi3Hi
Basically sellers don't want their listings on this site any longer, either. We've pulled 95% of our listings, and I know many who are doing the same. All because of their nightmarish support and faux listing violations.
Seller_NzEmZKTEdcpPZ
Yep, same here. 38 products violations out of nowhere (been selling these for years without any problems). Account Health keep rejecting all LOAs with no explanation. The system doesn't allow me to edit either to change the listings to what they want. No solution in sight.
Seller_lCX40xAkSs1xm
Well said! Wonder if it will get better? ha ha
Atlas_Amazon
Hello @Seller_L76AwOW2awwbR
I see you have already posted in the forums regarding this issue. We kindly ask that you continue your discussion on your original thread, and continue to provide updates there to avoid any confusion.
Respectfully,
Atlas
Chicken Before the Egg - Shutdown Listing Required Edits
Listings that have been shutdown/removed, are not available for edit by the seller. However, the process in resolving content issues in a listing that is shutdown/removed is often like the question "Which comes first, the chicken or the egg".
You speak with Account Health, who states you have to edit the listing to resolve the violation. You try to then edit the listing, only to find that you cannot or you can, but the edits don't update to the product detail page. You then reachout to the Catagloue team, who tells you that they cannot update the page either becaause the performacne team shut it down. The Performance team (often through Account Health), says that they won't unlock the listing because you haven't fixed the violation in the listing.
Amazon you need to fix the process...
Chicken Before the Egg - Shutdown Listing Required Edits
Listings that have been shutdown/removed, are not available for edit by the seller. However, the process in resolving content issues in a listing that is shutdown/removed is often like the question "Which comes first, the chicken or the egg".
You speak with Account Health, who states you have to edit the listing to resolve the violation. You try to then edit the listing, only to find that you cannot or you can, but the edits don't update to the product detail page. You then reachout to the Catagloue team, who tells you that they cannot update the page either becaause the performacne team shut it down. The Performance team (often through Account Health), says that they won't unlock the listing because you haven't fixed the violation in the listing.
Amazon you need to fix the process...
Chicken Before the Egg - Shutdown Listing Required Edits
Listings that have been shutdown/removed, are not available for edit by the seller. However, the process in resolving content issues in a listing that is shutdown/removed is often like the question "Which comes first, the chicken or the egg".
You speak with Account Health, who states you have to edit the listing to resolve the violation. You try to then edit the listing, only to find that you cannot or you can, but the edits don't update to the product detail page. You then reachout to the Catagloue team, who tells you that they cannot update the page either becaause the performacne team shut it down. The Performance team (often through Account Health), says that they won't unlock the listing because you haven't fixed the violation in the listing.
Amazon you need to fix the process...
10 replies
10 replies
Seller_8sP6ffckcRn6v
Amazon became so big that the right hand does not know what the left hand is doing.
We had the same issue. A listing was deactivated for a word that Amazon claimed to refer to a restricted product. We were told to edit the listing and remove the dirty word. But we couldn't edit because the listing was deactivated.
We ended up deleting the listing and created a new listing without the offensive word.
Seller_IqiuW7TeRKc8G
Yes, Amazon saying do what is not possible
Seller_iobipI6xASRkh
Just use a flat file and reference the Batch ID to show that it has been updated on your end. Also, when listings are down you can edit and save, which also shows you are trying to make the change.
You can also call catalog and ask them to remove the prohibited word from your listing.
Then you have to keep saying that over and over on the appeals until someone looks at it.
@Seller_8sP6ffckcRn6v If you do that and their bots catch wind of it, they will deactivate your account thinking you are relisting prohibited products. Better to just spend the time fixing the ASIN you already have than risk your account becoming deactivated.
Seller_lCX40xAkSs1xm
Basically they don't want the listing on their site any longer.
Seller_oDXVaydIpi3Hi
Dealing with the same thing right now! They screwed up an hit a product for a policy violation, then wont accept the proof that it was their screw up. @#$#!
Seller_oDXVaydIpi3Hi
Basically sellers don't want their listings on this site any longer, either. We've pulled 95% of our listings, and I know many who are doing the same. All because of their nightmarish support and faux listing violations.
Seller_NzEmZKTEdcpPZ
Yep, same here. 38 products violations out of nowhere (been selling these for years without any problems). Account Health keep rejecting all LOAs with no explanation. The system doesn't allow me to edit either to change the listings to what they want. No solution in sight.
Seller_lCX40xAkSs1xm
Well said! Wonder if it will get better? ha ha
Atlas_Amazon
Hello @Seller_L76AwOW2awwbR
I see you have already posted in the forums regarding this issue. We kindly ask that you continue your discussion on your original thread, and continue to provide updates there to avoid any confusion.
Respectfully,
Atlas
Seller_8sP6ffckcRn6v
Amazon became so big that the right hand does not know what the left hand is doing.
We had the same issue. A listing was deactivated for a word that Amazon claimed to refer to a restricted product. We were told to edit the listing and remove the dirty word. But we couldn't edit because the listing was deactivated.
We ended up deleting the listing and created a new listing without the offensive word.
Seller_8sP6ffckcRn6v
Amazon became so big that the right hand does not know what the left hand is doing.
We had the same issue. A listing was deactivated for a word that Amazon claimed to refer to a restricted product. We were told to edit the listing and remove the dirty word. But we couldn't edit because the listing was deactivated.
We ended up deleting the listing and created a new listing without the offensive word.
Seller_IqiuW7TeRKc8G
Yes, Amazon saying do what is not possible
Seller_IqiuW7TeRKc8G
Yes, Amazon saying do what is not possible
Seller_iobipI6xASRkh
Just use a flat file and reference the Batch ID to show that it has been updated on your end. Also, when listings are down you can edit and save, which also shows you are trying to make the change.
You can also call catalog and ask them to remove the prohibited word from your listing.
Then you have to keep saying that over and over on the appeals until someone looks at it.
@Seller_8sP6ffckcRn6v If you do that and their bots catch wind of it, they will deactivate your account thinking you are relisting prohibited products. Better to just spend the time fixing the ASIN you already have than risk your account becoming deactivated.
Seller_iobipI6xASRkh
Just use a flat file and reference the Batch ID to show that it has been updated on your end. Also, when listings are down you can edit and save, which also shows you are trying to make the change.
You can also call catalog and ask them to remove the prohibited word from your listing.
Then you have to keep saying that over and over on the appeals until someone looks at it.
@Seller_8sP6ffckcRn6v If you do that and their bots catch wind of it, they will deactivate your account thinking you are relisting prohibited products. Better to just spend the time fixing the ASIN you already have than risk your account becoming deactivated.
Seller_lCX40xAkSs1xm
Basically they don't want the listing on their site any longer.
Seller_lCX40xAkSs1xm
Basically they don't want the listing on their site any longer.
Seller_oDXVaydIpi3Hi
Dealing with the same thing right now! They screwed up an hit a product for a policy violation, then wont accept the proof that it was their screw up. @#$#!
Seller_oDXVaydIpi3Hi
Dealing with the same thing right now! They screwed up an hit a product for a policy violation, then wont accept the proof that it was their screw up. @#$#!
Seller_oDXVaydIpi3Hi
Basically sellers don't want their listings on this site any longer, either. We've pulled 95% of our listings, and I know many who are doing the same. All because of their nightmarish support and faux listing violations.
Seller_oDXVaydIpi3Hi
Basically sellers don't want their listings on this site any longer, either. We've pulled 95% of our listings, and I know many who are doing the same. All because of their nightmarish support and faux listing violations.
Seller_NzEmZKTEdcpPZ
Yep, same here. 38 products violations out of nowhere (been selling these for years without any problems). Account Health keep rejecting all LOAs with no explanation. The system doesn't allow me to edit either to change the listings to what they want. No solution in sight.
Seller_NzEmZKTEdcpPZ
Yep, same here. 38 products violations out of nowhere (been selling these for years without any problems). Account Health keep rejecting all LOAs with no explanation. The system doesn't allow me to edit either to change the listings to what they want. No solution in sight.
Seller_lCX40xAkSs1xm
Well said! Wonder if it will get better? ha ha
Seller_lCX40xAkSs1xm
Well said! Wonder if it will get better? ha ha
Atlas_Amazon
Hello @Seller_L76AwOW2awwbR
I see you have already posted in the forums regarding this issue. We kindly ask that you continue your discussion on your original thread, and continue to provide updates there to avoid any confusion.
Respectfully,
Atlas
Atlas_Amazon
Hello @Seller_L76AwOW2awwbR
I see you have already posted in the forums regarding this issue. We kindly ask that you continue your discussion on your original thread, and continue to provide updates there to avoid any confusion.
Respectfully,
Atlas
