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GTIN error even though I am owner of prefix
I’ve been dealing with a GTIN error for over a week. I opened a case and got the runaround with seller support even though I provided them with a letter from myself stating I am the brand and owner of the GS1 prefix and also provided the GS1 certificate. It just feels like they don’t really want to resolve the issue. I provide the information they request but it seems that whoever responds doesn’t really know what they are asking for or how to analyze the information I give them. I opened a new case with all the information in one upload. It says the case has been transferred. Can a mod PLEASE HELP.
Case number 15890125581
0 replies
Manny_Amazon
Hello @Seller_9oGZdG4U055Y6,
I'm sorry you're running into issues with your GTIN. I've gone ahead and contacted our partner team and requested their assistance with troubleshooting the issue with you. I'll follow up as soon as I hear back from them.
Regards,
- Manny
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