Manual Review of FOE at Account Level
Dear Amazon Seller Community,
We are currently facing an issue where our entire inventory of 160,143 books—both FBA and FBM—has lost eligibility for the Featured Offer, despite maintaining good account health.
We have escalated this matter through Seller Support (Case ID: 16664794401), but they did not resolve the issue. The responses we received seemed to misunderstand our concern, as they focused on winning the Buy Box rather than addressing our concern about eligibility to participate in the Featured Offer program.
We are requesting a manual review of our Featured Offer eligibility at the account level, as there does not appear to be an obvious reason for this loss.
Specifically, we are concerned about FBA listings losing eligibility, as we were under the impression that FBA listings should automatically qualify for the Featured Offer.
Hopefully, @Nano_Amazon or any moderator knowledgeable about this issue can help connect us to the appropriate team for a detailed review of our account.
Thanks in advance!
Manual Review of FOE at Account Level
Dear Amazon Seller Community,
We are currently facing an issue where our entire inventory of 160,143 books—both FBA and FBM—has lost eligibility for the Featured Offer, despite maintaining good account health.
We have escalated this matter through Seller Support (Case ID: 16664794401), but they did not resolve the issue. The responses we received seemed to misunderstand our concern, as they focused on winning the Buy Box rather than addressing our concern about eligibility to participate in the Featured Offer program.
We are requesting a manual review of our Featured Offer eligibility at the account level, as there does not appear to be an obvious reason for this loss.
Specifically, we are concerned about FBA listings losing eligibility, as we were under the impression that FBA listings should automatically qualify for the Featured Offer.
Hopefully, @Nano_Amazon or any moderator knowledgeable about this issue can help connect us to the appropriate team for a detailed review of our account.
Thanks in advance!
0 replies
Seller_FWVorbikRHE0T
Hoping for some mod help from this soon as it has been 1 week since the issue began. @Glenn_Amazonor any moderator that can help connect us to the appropriate team for a detailed review of our account, thanks!
Glenn_Amazon
Thank you for your patience @Seller_FWVorbikRHE0T,
At this time I have initiated a review of your Featured Offer Eligibility. Please note that due to the internal nature of this process I won't be able to provide specific details on the results but I will indicate when the review is complete. Thank you for your understanding.
-Glenn
Manual Review of FOE at Account Level
Dear Amazon Seller Community,
We are currently facing an issue where our entire inventory of 160,143 books—both FBA and FBM—has lost eligibility for the Featured Offer, despite maintaining good account health.
We have escalated this matter through Seller Support (Case ID: 16664794401), but they did not resolve the issue. The responses we received seemed to misunderstand our concern, as they focused on winning the Buy Box rather than addressing our concern about eligibility to participate in the Featured Offer program.
We are requesting a manual review of our Featured Offer eligibility at the account level, as there does not appear to be an obvious reason for this loss.
Specifically, we are concerned about FBA listings losing eligibility, as we were under the impression that FBA listings should automatically qualify for the Featured Offer.
Hopefully, @Nano_Amazon or any moderator knowledgeable about this issue can help connect us to the appropriate team for a detailed review of our account.
Thanks in advance!
Manual Review of FOE at Account Level
Dear Amazon Seller Community,
We are currently facing an issue where our entire inventory of 160,143 books—both FBA and FBM—has lost eligibility for the Featured Offer, despite maintaining good account health.
We have escalated this matter through Seller Support (Case ID: 16664794401), but they did not resolve the issue. The responses we received seemed to misunderstand our concern, as they focused on winning the Buy Box rather than addressing our concern about eligibility to participate in the Featured Offer program.
We are requesting a manual review of our Featured Offer eligibility at the account level, as there does not appear to be an obvious reason for this loss.
Specifically, we are concerned about FBA listings losing eligibility, as we were under the impression that FBA listings should automatically qualify for the Featured Offer.
Hopefully, @Nano_Amazon or any moderator knowledgeable about this issue can help connect us to the appropriate team for a detailed review of our account.
Thanks in advance!
Manual Review of FOE at Account Level
Dear Amazon Seller Community,
We are currently facing an issue where our entire inventory of 160,143 books—both FBA and FBM—has lost eligibility for the Featured Offer, despite maintaining good account health.
We have escalated this matter through Seller Support (Case ID: 16664794401), but they did not resolve the issue. The responses we received seemed to misunderstand our concern, as they focused on winning the Buy Box rather than addressing our concern about eligibility to participate in the Featured Offer program.
We are requesting a manual review of our Featured Offer eligibility at the account level, as there does not appear to be an obvious reason for this loss.
Specifically, we are concerned about FBA listings losing eligibility, as we were under the impression that FBA listings should automatically qualify for the Featured Offer.
Hopefully, @Nano_Amazon or any moderator knowledgeable about this issue can help connect us to the appropriate team for a detailed review of our account.
Thanks in advance!
0 replies
0 replies
Seller_FWVorbikRHE0T
Hoping for some mod help from this soon as it has been 1 week since the issue began. @Glenn_Amazonor any moderator that can help connect us to the appropriate team for a detailed review of our account, thanks!
Glenn_Amazon
Thank you for your patience @Seller_FWVorbikRHE0T,
At this time I have initiated a review of your Featured Offer Eligibility. Please note that due to the internal nature of this process I won't be able to provide specific details on the results but I will indicate when the review is complete. Thank you for your understanding.
-Glenn
Seller_FWVorbikRHE0T
Hoping for some mod help from this soon as it has been 1 week since the issue began. @Glenn_Amazonor any moderator that can help connect us to the appropriate team for a detailed review of our account, thanks!
Seller_FWVorbikRHE0T
Hoping for some mod help from this soon as it has been 1 week since the issue began. @Glenn_Amazonor any moderator that can help connect us to the appropriate team for a detailed review of our account, thanks!
Glenn_Amazon
Thank you for your patience @Seller_FWVorbikRHE0T,
At this time I have initiated a review of your Featured Offer Eligibility. Please note that due to the internal nature of this process I won't be able to provide specific details on the results but I will indicate when the review is complete. Thank you for your understanding.
-Glenn
Glenn_Amazon
Thank you for your patience @Seller_FWVorbikRHE0T,
At this time I have initiated a review of your Featured Offer Eligibility. Please note that due to the internal nature of this process I won't be able to provide specific details on the results but I will indicate when the review is complete. Thank you for your understanding.
-Glenn
