I had a relatively expensive item ($300) delivered to the wrong address. I purchased the shipping through Seller Central and it was shipped UPS. I contacted Amazon support and they suggested I open a claim with UPS. I attempted to open a claim with UPS and it said to contact my Channel Partner.

What is the best way to get the customer a refund (since they didn't get the package), but not be out the $300 since I shipped the item and used Amazon Shipping.

Should I have them open and A to Z claim? My concern is that if they do that and I lose somehow, it will hurt my ODR.

Any help is appreciated.

SAFE-T claim is denying reimbursement for $19 prepaid return label on a return where they gave 100% of item price reimbursement as customer sent back his well used OEM parts instead of brand new aftermarket item, fraud return. So if it's a fraud return, we never got item back, we shouldn't pay return shipping. Why would we lose money from a Scamazon customer.

What terminology can be written to Amazon to approve compensation. I've gone over policy and can't seem to find anywhere mentioning specifically wrong item returned compensation for return label, but it does mention compensation for return label for buyer faulted return reason codes. So if I argued the reason code was wrong in SAFE-T claim as well, as part of the winning appeal, shouldn't we be compensated?

Hi there,

A customer entered his address wrong on Amazon. We sent him a heavy parcel via USPS (seller fulfilled) for which we paid $65 postage and the parcel was returned to us with the label 'Insufficient address. Address does not exist'. I googled his address and USPS are correct. He got the street number wrong. We contacted the customer but there was no reply.

What should we do please?

If I refund him I will get a negative on my account and also lose the postages we paid.

Is there a way to report this issue to Amazon and partially refund the customer (less postages we paid) without a negative impact on our account?

Thank you.