Can any mods help get a feedback removed for a cancelled order? Customer stated " Item was damaged in shipping,there was no ear buds in package,laptop over heats.description as I red it says dvdburner & cd player I did not understand that it was softbware. .why not just not list.a person who is computer illeterate might not understand what software means.. " The customer does not have an order from us, he cancelled his order and left this feedback under the cancelled order. Order id 112-9028745-9196241 any help from the MODs would be greatly appreciated. @Seller_nS0jcFQNDLG3e @Seller_1KYLYkgAlu4xX @Seller_Udi0JNbTrsmUV @Seller_OOVUXZLmb2UEH

I received buyer feedback on an order that was cancelled.

The feedback was negative, but the order was cancelled so I am confused as to how it is possible submit a feedback for or an order when no item was sent?!

Is it possible that they left a negative feedback meant for another order? I need this removed ASAP!

Can anyone help me with this?

@Seller_t9kvdr2yixQej@Seller_RsATYbG9XP0HP@Seller_nS0jcFQNDLG3e@Seller_RSwABJNHpHnEZ

The customer requested a cancellation for the order. I cancelled it and they left a 1 star feedback for that interaction. I was denied removal of the feedback and can't reopen the case. Are there any mods who can help??? PLEASE This is hurting my small business @Seller_0LGKv5aIHcC3F @Seller_nS0jcFQNDLG3e@Seller_Udi0JNbTrsmUV @Seller_1KYLYkgAlu4xX @Seller_zukQNO61PzGck@Seller_OOVUXZLmb2UEH

Order ID 113-7172553-0472222