We were hit by IP infringement violation back in June because my PPC team accidentally added competitor's trademark in our product title. That was our mistake, we humbly acknowledge the violation. We removed the trademark and listing was reactivated. Fast forward 4 months, the same listing was flagged for the same issue again. I checked the PDP and the competitor's trademark indeed reappeared. However, the strange thing is that we did not make any updates to that PDP since the last appeal was accepted in June, we had no idea how it reappeared. However, I acknowledge that as a seller I should take ownership of PDP content at all times and so I removed all references to that competitor trademark again. Submitted an appeal but was rejected, tried again and still rejected. I reached out to the Account Health team, who confirmed that there is no reference to the competitor trademark and our appeal should be accepted. They kindly created a ticket to escalate the issue. I patiently waited 3 days and received an email this morning saying that "Case Resolved" without any details and the listing remains removed. I have checked every textbox in the PDP and confirm that there is absolutely no reference of the competitor's trademark. What else can I do to get the listing reactivated?

Received Suspected IP Violation Repeat and addressed violation edited and removed that word from listing but still violation not removed Account health and down grade health by 8 points amazon support says it will automatically remove after 180 days.

We used the BIL tool to build a listing for amazon.mx using our US Amazon listing.

We just got a notification that the .mx listing was deactivated for a suspected intellectual property violation, specifically for using the term "iPhone", however, upon checking the listing that term is not visible anywhere that we can find.

After 6 or 7 back-and-forth emails with seller support, they were finally able to tell me the term is present in the Generic Keywords attribute section.

The issue is that the generic keywords section is completely empty so we are unable to remove the term. How can we remove something we are unable to see?

Additionally, the listing was created by the Build International Listing (BIL) tool, we have never edited the listing, so Amazon added that term to it automatically and then removed the listing for something we did not add and we seemingly cannot change.

Seller Support has not been helpful in resolving this. I have asked them to remove the term or give me instructions on how to do it myself but they just reply with a generic copy/paste response that doesn't help me at all.

Does anyone have any insight on how to remove a term from the generic keywords section that is not visible to us?

Any help would be greatly appreciated.