Account Level Reserve Holding Back Growth Despite Healthy Account (Case ID: 15973284641)
Hey everyone,
We've been experiencing an issue similar to what some sellers have reported. A significant portion of our sales is being held in the account level reserve, even though we have NO A-Z claims, no chargebacks, and our account health has been consistently good with no order defects. Our return rate has also significantly decreased recently.
We reached out to Seller Support with Case ID 15973284641, but we only received a general response that didn’t address the specific issue. It’s really frustrating because this reserve is limiting our ability to grow, especially with advertising, and it’s putting a financial strain on the business.
Has anyone else had success in getting their reserve lowered after improving return rates or similar changes? Any tips on how to escalate this and actually get it resolved?
Thanks in advance for any advice!
Account Level Reserve Holding Back Growth Despite Healthy Account (Case ID: 15973284641)
Hey everyone,
We've been experiencing an issue similar to what some sellers have reported. A significant portion of our sales is being held in the account level reserve, even though we have NO A-Z claims, no chargebacks, and our account health has been consistently good with no order defects. Our return rate has also significantly decreased recently.
We reached out to Seller Support with Case ID 15973284641, but we only received a general response that didn’t address the specific issue. It’s really frustrating because this reserve is limiting our ability to grow, especially with advertising, and it’s putting a financial strain on the business.
Has anyone else had success in getting their reserve lowered after improving return rates or similar changes? Any tips on how to escalate this and actually get it resolved?
Thanks in advance for any advice!
0 replies
Seller_KJSGTEkgWjDXJ
@CR_Amazon @Steve_Amazon @Quincy_Amazon @Micah_Amazon
CR_Amazon
Hello there @Seller_KJSGTEkgWjDXJ
My name is CR and wanted to reach out here. There are many reason for account level reserves and is a normal part of selling on Amazon. Have you recently had a spike in sales?
Thank you for the case #, I'll take a look there to better understand your issue and see if there is anything additional I see on my end.
I will report back here shortly.
CR_Amazon
CR_Amazon
@Seller_KJSGTEkgWjDXJ
Hello again, CR back here. In taking a quick look at your account I am not seeing anything unusual on your account. You have received regular disbursements and have not missed a payment with your most recent disbursement being made 9/5/2024.
I can also see that you have an upcoming payment scheduled to be made on 9/18/2024. The response you received in case #15973284641 is accurate and there is nothing more we are able to do here.
Please review your performance notification from 7/14/2024 which discusses your payments.
CR_Amazon
Account Level Reserve Holding Back Growth Despite Healthy Account (Case ID: 15973284641)
Hey everyone,
We've been experiencing an issue similar to what some sellers have reported. A significant portion of our sales is being held in the account level reserve, even though we have NO A-Z claims, no chargebacks, and our account health has been consistently good with no order defects. Our return rate has also significantly decreased recently.
We reached out to Seller Support with Case ID 15973284641, but we only received a general response that didn’t address the specific issue. It’s really frustrating because this reserve is limiting our ability to grow, especially with advertising, and it’s putting a financial strain on the business.
Has anyone else had success in getting their reserve lowered after improving return rates or similar changes? Any tips on how to escalate this and actually get it resolved?
Thanks in advance for any advice!
Account Level Reserve Holding Back Growth Despite Healthy Account (Case ID: 15973284641)
Hey everyone,
We've been experiencing an issue similar to what some sellers have reported. A significant portion of our sales is being held in the account level reserve, even though we have NO A-Z claims, no chargebacks, and our account health has been consistently good with no order defects. Our return rate has also significantly decreased recently.
We reached out to Seller Support with Case ID 15973284641, but we only received a general response that didn’t address the specific issue. It’s really frustrating because this reserve is limiting our ability to grow, especially with advertising, and it’s putting a financial strain on the business.
Has anyone else had success in getting their reserve lowered after improving return rates or similar changes? Any tips on how to escalate this and actually get it resolved?
Thanks in advance for any advice!
Account Level Reserve Holding Back Growth Despite Healthy Account (Case ID: 15973284641)
Hey everyone,
We've been experiencing an issue similar to what some sellers have reported. A significant portion of our sales is being held in the account level reserve, even though we have NO A-Z claims, no chargebacks, and our account health has been consistently good with no order defects. Our return rate has also significantly decreased recently.
We reached out to Seller Support with Case ID 15973284641, but we only received a general response that didn’t address the specific issue. It’s really frustrating because this reserve is limiting our ability to grow, especially with advertising, and it’s putting a financial strain on the business.
Has anyone else had success in getting their reserve lowered after improving return rates or similar changes? Any tips on how to escalate this and actually get it resolved?
Thanks in advance for any advice!
0 replies
0 replies
Seller_KJSGTEkgWjDXJ
@CR_Amazon @Steve_Amazon @Quincy_Amazon @Micah_Amazon
CR_Amazon
Hello there @Seller_KJSGTEkgWjDXJ
My name is CR and wanted to reach out here. There are many reason for account level reserves and is a normal part of selling on Amazon. Have you recently had a spike in sales?
Thank you for the case #, I'll take a look there to better understand your issue and see if there is anything additional I see on my end.
I will report back here shortly.
CR_Amazon
CR_Amazon
@Seller_KJSGTEkgWjDXJ
Hello again, CR back here. In taking a quick look at your account I am not seeing anything unusual on your account. You have received regular disbursements and have not missed a payment with your most recent disbursement being made 9/5/2024.
I can also see that you have an upcoming payment scheduled to be made on 9/18/2024. The response you received in case #15973284641 is accurate and there is nothing more we are able to do here.
Please review your performance notification from 7/14/2024 which discusses your payments.
CR_Amazon
Seller_KJSGTEkgWjDXJ
@CR_Amazon @Steve_Amazon @Quincy_Amazon @Micah_Amazon
Seller_KJSGTEkgWjDXJ
@CR_Amazon @Steve_Amazon @Quincy_Amazon @Micah_Amazon
CR_Amazon
Hello there @Seller_KJSGTEkgWjDXJ
My name is CR and wanted to reach out here. There are many reason for account level reserves and is a normal part of selling on Amazon. Have you recently had a spike in sales?
Thank you for the case #, I'll take a look there to better understand your issue and see if there is anything additional I see on my end.
I will report back here shortly.
CR_Amazon
CR_Amazon
Hello there @Seller_KJSGTEkgWjDXJ
My name is CR and wanted to reach out here. There are many reason for account level reserves and is a normal part of selling on Amazon. Have you recently had a spike in sales?
Thank you for the case #, I'll take a look there to better understand your issue and see if there is anything additional I see on my end.
I will report back here shortly.
CR_Amazon
CR_Amazon
@Seller_KJSGTEkgWjDXJ
Hello again, CR back here. In taking a quick look at your account I am not seeing anything unusual on your account. You have received regular disbursements and have not missed a payment with your most recent disbursement being made 9/5/2024.
I can also see that you have an upcoming payment scheduled to be made on 9/18/2024. The response you received in case #15973284641 is accurate and there is nothing more we are able to do here.
Please review your performance notification from 7/14/2024 which discusses your payments.
CR_Amazon
CR_Amazon
@Seller_KJSGTEkgWjDXJ
Hello again, CR back here. In taking a quick look at your account I am not seeing anything unusual on your account. You have received regular disbursements and have not missed a payment with your most recent disbursement being made 9/5/2024.
I can also see that you have an upcoming payment scheduled to be made on 9/18/2024. The response you received in case #15973284641 is accurate and there is nothing more we are able to do here.
Please review your performance notification from 7/14/2024 which discusses your payments.
CR_Amazon
