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On Time Delivery Rates and Freight LTL Shipments on 150lb Extra-Large Items
@KJ_Amazon @Jim_Amazon or any other mods. We need help as time is running out. Do you know or can find out, has there have been any considerations made for sellers using Freight LTL to ship 150lb+ oversized/heavy/bulky items? We do not have the option of buying shipping from Amazon so that for protection is out the window. Also, since these deliveries require an appointment with the buyer, they can easily take longer based on the customer’s own requests/schedule. We clearly don't want to see our selling ability on Amazon jeopardized over metrics that were designed for normal parcel shipments.
For extra reference, Amazon's own shipments of these oversized items can take longer than expected. Found this listing of an Extra-Large item, shipped by Amazon, showing a Delivery Date of 08/30 to Southern California. This is 12 Business Days from today 08/14, provided it arrives on time.
https://www.amazon.com/Fat-Cat-Accuslate-Consistent-Stability/dp/B001CCJ73Q
12-Day Delivery time is not even an option in Amazon's shipment settings for us. Why would Amazon be able to post such a time frame for a similar type of shipment and not the sellers? Please help.
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Seller_OvL8C4BJWiuS9
We have the same problem-have a case that's been pending an answer for days.
KJ_Amazon
Hello @Seller_7kHeDoyCrs2Hc I reached out to our partner team to request details on how LTL deliveries with arranged deliveries will be calculated for OTDR.
Please note that you have the flexibility to request an exception to set a manual Automated Handling Time (AHT) for your heavy & bulky SKUs. To request an exception of your Handling Time, please contact seller support team and request for them to create a ticket for you to have a Handling Time exception.
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