Another listing hijacked by AONELAS
Can a mod please assist? We have had another Brand Registered ASIN hijacked and updated to the brand AONELAS.
ASIN B0C44K85DX. I did report the listing with Brand Registry, but "no violation has been identified."
Cases: 16558915241 and 16632986791.
0 replies
Seller_UkejiplbVAzaK
@Glenn_Amazon, you've helped me before with this exact issue. Would you be able to again?
Thanks!
Dougal_Amazon
Hello @Seller_UkejiplbVAzaK,
My name is Dougal from the Community Manager team and I can certainly assist. I really appreciate you providing the ASIN and 2 cases as I was able to jump right in.
Before I move forward with escalating this issue, I want to check on something. Are you able to successfully change the brand name via an inventory file? Either by partial (easiest) or full inventory file update?
From my research, it appears as though the brand name change came from a selling account associated with your brand on 11/9/2024 via a partial update. You can find this selling account by logging into the administrator account for the Brand Registry site and clicking on "Manage Selling Accounts," from the Manage menu.
Please let me know how it goes.
Best, Dougal
Another listing hijacked by AONELAS
Can a mod please assist? We have had another Brand Registered ASIN hijacked and updated to the brand AONELAS.
ASIN B0C44K85DX. I did report the listing with Brand Registry, but "no violation has been identified."
Cases: 16558915241 and 16632986791.
Another listing hijacked by AONELAS
Can a mod please assist? We have had another Brand Registered ASIN hijacked and updated to the brand AONELAS.
ASIN B0C44K85DX. I did report the listing with Brand Registry, but "no violation has been identified."
Cases: 16558915241 and 16632986791.
0 replies
0 replies
Seller_UkejiplbVAzaK
@Glenn_Amazon, you've helped me before with this exact issue. Would you be able to again?
Thanks!
Dougal_Amazon
Hello @Seller_UkejiplbVAzaK,
My name is Dougal from the Community Manager team and I can certainly assist. I really appreciate you providing the ASIN and 2 cases as I was able to jump right in.
Before I move forward with escalating this issue, I want to check on something. Are you able to successfully change the brand name via an inventory file? Either by partial (easiest) or full inventory file update?
From my research, it appears as though the brand name change came from a selling account associated with your brand on 11/9/2024 via a partial update. You can find this selling account by logging into the administrator account for the Brand Registry site and clicking on "Manage Selling Accounts," from the Manage menu.
Please let me know how it goes.
Best, Dougal
Seller_UkejiplbVAzaK
@Glenn_Amazon, you've helped me before with this exact issue. Would you be able to again?
Thanks!
Seller_UkejiplbVAzaK
@Glenn_Amazon, you've helped me before with this exact issue. Would you be able to again?
Thanks!
Dougal_Amazon
Hello @Seller_UkejiplbVAzaK,
My name is Dougal from the Community Manager team and I can certainly assist. I really appreciate you providing the ASIN and 2 cases as I was able to jump right in.
Before I move forward with escalating this issue, I want to check on something. Are you able to successfully change the brand name via an inventory file? Either by partial (easiest) or full inventory file update?
From my research, it appears as though the brand name change came from a selling account associated with your brand on 11/9/2024 via a partial update. You can find this selling account by logging into the administrator account for the Brand Registry site and clicking on "Manage Selling Accounts," from the Manage menu.
Please let me know how it goes.
Best, Dougal
Dougal_Amazon
Hello @Seller_UkejiplbVAzaK,
My name is Dougal from the Community Manager team and I can certainly assist. I really appreciate you providing the ASIN and 2 cases as I was able to jump right in.
Before I move forward with escalating this issue, I want to check on something. Are you able to successfully change the brand name via an inventory file? Either by partial (easiest) or full inventory file update?
From my research, it appears as though the brand name change came from a selling account associated with your brand on 11/9/2024 via a partial update. You can find this selling account by logging into the administrator account for the Brand Registry site and clicking on "Manage Selling Accounts," from the Manage menu.
Please let me know how it goes.
Best, Dougal
