We were unable to verify information related to your seller account or did not receive any new information regarding your listings or selling history.

Amazon sent this message and deactivated my account.

I created cases and submitted all required documents such as ID, invoices, utility bill.

Still, account is suspended.

I again create case and ask them what you need more?

They just give me copy paste answers.

I am sick of this.

Can someone know here what Amazon wants?

Because Amazon employees don't know what they want.

thank you guys

Hello,

My account was deactivated on August 17. The reason is: We were unable to verify information related to your seller account or did not receive any new information regarding your listings or selling history.

I registered for an Amazon selling account on May 23 and completed the video call verification.

I activated my Amazon selling account on May 27.

From May 23 to August 17, my account sold 144 FBA orders. The last order was on 2024/8/14 16:45 PDT.

In response, I submitted relevant evidence and a POA letter on the day of deactivation on August 17. Since I did not receive a response from Amazon for more than 96 hours, I contacted the Seller Health Support Team. They said that I need to provide more details. So, I have resubmitted a new POA letter and more relevant evidence.

I would like to get your help because I don't know if Amazon staff will review my documents and respond to me. Please help me contact the relevant team to check my appeal. Thank you

Hello, my seller account has been suspended with the following notification "We were unable to verify information related to your seller account or did not receive any new information regarding your listings or selling history." For this, I want to authenticate via video call conversation. But no one helped me on this issue. I opened a case, sent an e-mail, sent an action plan, but no one sent a link. How can I get the video call link for this meeting?