AWD to FBA Shipment Discrepancy – No Response from Support for 2 Months.
Hi,
I have several shipments from AWD to FBA with discrepancies (i.e., the actual received quantity is less than what was shipped from AWD). I submitted support cases two months ago (mid-January) but haven't received a response yet. I ask for updates in the case last week, but still haven't gotten a reply.
What should I do next?
9 replies
Seller_kVUXtJJcXgJLE
By the way, the case IDs are
17019800291
17020223111
17397229341
17397515841
Topher_Amazon
Hi @Seller_kVUXtJJcXgJLE,
I'm sorry to read about this and have escalated these cases. I will advise as soon as I receive updates from our partner team investigating.
Regards,
Topher
Seller_AWak2AZyzhw16
We have been in the same boat. There is no accountability on AWD side. We have Amazon account manager who is trying to help but that is also helpless efforts. We have been waiting for months to finish "Their" investigation.
Seller_zSWez2Mzpdboa
AWD adds another potential point of failure into the mismanagement of Amazon's distribution network.
Also, please check the fees that you are paying Amazon to move shipments from AWD to FBA.
Seller_NxNx9ZoPEoaAl
Hi all, same issue here. Case IDs:
17477934211
17477603201
17477792531
17476844441
17477421871
17477856651
17477856541
17477851781
17476848331
17476770201
17477603101
17477537811
17477466551
17476687631
17477574631
17477424391
17477422961
17476668911
17477525041
17476695891
17477307101
17477339791
17340815741
17441652791
