Guidance for Sellers at Risk of Related Accounts Deactivation due to Regional Store Inactivity
Hello Amazon Sellers,
If you are receiving a warning that your account is at risk of deactivation due to violation of our multiple selling accounts policy, and the name of the account to which you are linked is the same name as your selling account, this may be a scenario where you may have opted for global registration at some point. This allows sellers to create selling accounts in multiple Amazon stores worldwide through one registration application. You can find further information about our Global Selling program by visiting this help page.
These accounts are linked together and use a single sign-on in Seller Central so that you can log into the accounts with a single email address and password. Since you have one set of login credentials, you may believe you have only one account, but that is not always the case if you registered in more than one region. Region examples would be the North American region containing the US, Canada, and Mexican stores whereas the European regions would include the UK, France, and Germany stores.
To resolve your issue, you will want to login to each store from the drop down in seller central and navigate to the performance notifications to see any outstanding issues. You can find the store specific issue from the performance notifications within that store.
Regarding the reason for the deactivations themselves, it may be for inactivity within the affected store. When there is a lack of activity within a given store, Amazon will deactivate the account after a given amount of time (which varies depending on the circumstances). If all of the affected stores are within one geographic region, you will need to get those stores reinstated. You may be facing a scenario where one appeal would be sufficient to reinstate all of the stores rather than having to submit an appeal for each store. With this in mind, it is recommended to check the primary store within that region first for a performance notification regarding the deactivation, and submit the needed information from there (examples of primary stores would the US store in the NA region and the UK store in the EU region). If no such performance notification is found within that store, you would need to check each one until you find the reason for the deactivation.
If the affected stores have indeed been deactivated strictly for the inactivity within those stores, a business license or utility bill will be needed to complete the verification of that marketplace. You can find further information in the "document requirement" section that can be found on our Global Seller Identity Verification policy page.
In addition, the bill will need to be dated within the last 90 days, and match exactly with the name and contact information you have on file within your account.
Please feel free to utilize the following links for further explanations for our Multiple Selling Accounts policy (which can be found in the Seller Code of Conduct), how to be in compliance with that policy, and how to address a violation of that policy.
Comply with Amazon’s Multiple Account Policy
Address a Multiple Account Policy violation
Should you have any follow up questions about your specific deactivation, please feel free to create a new thread in the Account Health category with details on the issue you are experiencing and we will assist you as best we can.
Best Regards,
Amazon
10 replies
Seller_J46Ruz3VzvWCV
> "...and the name of the account to which you are linked is the same name as your selling account"
It should be noted, as I've posted to many, that store names with spaces in them appear with a "+" in them.
Example: "Oneida Books" would appear in the email as "Oneida+Books." No idea why that is, but it confuses some sellers.
> Regarding the reason for the deactivations themselves, it may be for inactivity within the affected store. When there is a lack of activity within a given store, Amazon will deactivate the account after a given amount of time (which varies depending on the circumstances). If all of the affected stores are within one geographic region, you will need to get those stores reinstated.
This is a new one to me. I haven't seen any "deactivations for inactivity" cause a "suspension" of a Marketplace. Nor that leading to the Region's suspension ... and then lead to the suspension of another Region.
What I have seen is a failure to pass "Verification" cause suspension within that Region and then affect other Regions.
Seller_r75XDCIqEmpsP
Amazon has created this issue, not the Sellers. Amazon is now liable to all sellers whose accounts have been deactivated due to this nefarious, illegal "policy" implementation. Amazon's coercive default settings upon onboarding provides the seller with multiple "stores" in other countries. Amazon provides no functionality for the seller to opt out of these multiple store settings once they have been created. This is coercion is highly illegal. Amazon, at some future, arbitrary and capricious time- after a period of "inactivity", accuses the seller of having "multiple accounts" and uses this "policy violation" to "deactivate" Seller's account and confiscate the Seller's account balance. Amazon is punishing thousands upon thousands of sellers using this demonic scheme. This is a criminal scheme to inflate Amazon's books and gain access to larger loans. This will cause the MONEY TRANSMITTER LICENSE of Amazon Payments Inc to be pulled in all 50 US States. Amazon poses an a threat to the Public and will be prosecuted to th efull extent of the LAW.
Seller_r75XDCIqEmpsP
Study the first two sentences that “Quincy_Amazon”, the Amazon AI bot, writes here. This will be studied by Law Schools for years to come after Amazon Inc is shut down by the FEDS.
First of all the "warning of account deactivation" transforms into an "account deactivation' usually within 2 days or so, violating Notice requirements of all 50 States UCC Commercial Law. Amazon fails to allow the Seller to address the accusations levied against him/her in a reasonable amount of time. Amazon immediately punishes the seller by confiscating his/her Account Balance. Second, Amazon deliberately makes it impossible for the seller to address the accusation at all. The Appeals and Case log process is deliberately programmed to be a dead end. It is an exercise in coercion and psychological abuse. The total lack of support for sellers is deliberately egregious and harmful to the seller. My case logs are replete with EMPTY email responses or repetitious boilerplate that often have little relevance to the issue at hand. The Appeals Process is a 3 question multiple choice test which is so badly designed that it is an obvious implementation of coercion and financial fraud. It does not allow the Seller to upload any documents and the only input that the Seller is offered is a one line text box which is not only insufficient and abusive, but deliberately designed to deceive and frustrate the seller.
Quincy_Amazon goes on: “…this may be a scenario where you may have opted for global registration at some point.” This curious little clause in this sentence is extremely duplicitous and needs to be unpacked by the all the governmental Financial Fraud teams. Let us study the word “opt”. The default onboarding settings, when a new seller begins selling on Amazon, provides the seller with multiple online “stores” in other countries by default. In fact, in my case this default setting was automatically placed in an “active” status. If you look into the Amazon Dashboard and settings, Amazon fails to provide any functionality for the seller to OPT-OUT of these registration settings. To compound the abuse and coercion, Amazon Seller Support demands that the seller update all credit card information to all of the multiple accounts as a means to resolve the deactivation. Amazon demands that the seller participate in its Global Selling initiative as a means to “resolve” the issue. This is FRAUD plain and simple. Pure insanity then ensues for the Seller. In my case, an abusive Seller Associate from India coerced me into signing up for an account in Japan. I can’t read Japanese and Google translate failed to work. He laughed at me during the 1 hr and a half conversation on the phone. The case log option is even worse.
The depths of chicanery to which Amazon subjects its sellers is evidence of a massive financial fraud scheme and it appears that Amazon is a direct and imminent threat to the public safety. Amazon must be completely shut down and all the executives at Amazon and all its affiliates and subsidiaries need to be prosecuted to the fullest extent of the law.
Seller_fg4kyVYCyC71S
Hi Amazon, I apologize for causing you to have a bad policy because I shipped the order late, but because of Christmas there was a lot of load on FedEx.
Seller_NeEaL0fZm9yZ6
If you do not log into each individual account daily you will not see account deactivation message. they will only post the message in one account i.e mexico account. so if you missed the deadline to do the video call you just will see the red text telling you that ALL accounts has been deactivated.
I cant believe all this nonsense.
Seller_7U4TOagRlFwF3
Hello,
I'm reaching out to you because my UK store got deactivated due to wrong legal entity. I'm unable to appeal, or change the entity due to my account being "restricted", I'm really confused and worried as to what to do, Seller Central Support isn't available due to the restriction. Please help me figure this out.
Seller_DgWNxCQVb8MXQ
You guys need to fix this. This is a problem created by Amazon, which has been made irreconcilable by Sellers. We cannot re-activate our account, and we never asked to sell globally.
Fix the problem.
https://sellercentral.amazon.com/seller-forums/discussions/t/93da9b60-6f4b-4320-9330-2da9297a2819?postId=129977c6-99aa-4344-9cc9-62ac61ad24ad
