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false neagtive feedback
Dear Amazon Support,
I hope you are doing well.
I am reaching out regarding two orders with the following details:
Order ID: 112-3708002-4993010
Order ID: 113-4856546-5186620
Both orders were successfully delivered; however, the tracking information indicates that they arrived one day later than the estimated delivery date. As per Amazon's policy on Shipping Automation, when a seller ships on time with this setting enabled, any negative feedback due to late delivery caused by the carrier should be suppressed.
Since these shipments were successfully delivered but arrived late due to the carrier, the negative feedback was incorrectly applied. Based on Amazon’s policy, these feedbacks qualify for removal.
I kindly request you to review and remove the incorrect feedback accordingly.
Looking forward to your response.
Best regards,
1 reply
Manny_Amazon
Hello @Seller_XTq5B9ziYWxSH,
I'm sorry for the inconvenience caused by this negative feedback. You can request removal of the feedback by accessing your Feedback Manager directly in Seller Central. More information can be found in the Request removal of feedback page.
If you have requested removal of feedback and need help or additional review, please share your related case ID.
Regards,
- Manny
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