Hello,

I need to change the return address of my FBA inventory, I changed it for seller fullfillment but the returns that comes from FBA are returning to my previous address, some one could´please help me?

On other threads, moderators said to report FBA buyer return violations from the "Report Abuse" page:

https://sellercentral.amazon.com/abuse-submission/form/other

OR referred us to https://sellercentral.amazon.com/help/hub/reference/G200444420 which also tells you to go to "Report Abuse" page (or how to report an abusive message from buyer, which is different).

THIS DOES NOT WORK.

I have buyers that "replaced" what was in the box with something else or stole most of the parts. There's only one option on the form that looks appropriate to submit, "An abuse issue that is not addressed by the other topics in this menu".

I submitted multiple returns abuses, included the LPN, Order Number, etc., and always immediately got the following auto-response:

" Hello,

Thank you for your report of a suspected policy violation. We cannot take action on the report as no violation has been identified on the reported B0D4PFGT56 for the violation type selected.

ASIN: B0D4PFGT56

Order ID (if applicable): 114-3138627-2782615

Complaint ID: 16052610791

Sincerely,"

This was a waste of time. WHERE do I report these?! Also, if it's limited to 60 days, that is not enough time. We don't always get them back from Amazon FBA in that time OR we do not have time to immediately inspect and report them.

Why can't FBA catch this when they inspect the item? I pay for inspections (to return to inventory)? Instead, we pay more to have them shipped back to us only to see we've been ripped off THEN get these auto-response denials.

Where do we actually report stolen items?

Why can't FBA flag these when they inspect?! Buyer return abuse should not be allowed and should be recorded on Buyer's record (and eventually they should be cut off/charged for their abusive returns, not the sellers).

Here are the other recent complaint IDs:

Complaint ID: 16052577501

Complaint ID: 16052503801

Complaint ID: 16052382751

Why does the FBA returns page and the returns report page not show the customer's comments for the return reason? This helps us identify abuse and insight into how to process the returned item.

In contrast, the FBM returns manager page makes sense and all the information is in one place,

How do I view the customer's return comment that they submit when they initiate a return?

https://sellercentral.amazon.com/fba/returns/

https://sellercentral.amazon.com/reportcentral/CUSTOMER_RETURNS

I was able to find return reasons on the Voice of the Customer page, but this is a backwards way to do it since it doesn't show your actual returns on there and as a SKU level report.