case ID stucked on "transferred" status since 6 days
Case ID 15482092181 is stuck on "transferred" status since six days.
I have talked to another seller support agent (Case ID 15514671161) regarding the original matter, he guided me that there are no restrictions on my payments or disbursements since the TRO has been lifted, but my net proceeds still show $0, despite of having enough funds for disbursement.
When I upload the tracking of a new order, the payment starts showing the correct amount under NET PROCEEDS, but after 10 15 minutes the amount again reverts to $0.
The seller support agent said there is some other issue and the payment team will have to investigate it, but the payment team never contacts back. I have to pay my vendors and shippers, I need my payment. I have already missed two disbursements because of this issue.
Case ID 15514671161
Can some moderator please escalate my case.
0 replies
Nikki_Amazon
Greetings @Seller_Ho0X8JFXdMv2t,
Nikki here to help you with the Case ID 1548209218.
Thank you for your patience, and apologies for the delay in responding to your post on the Seller Forums. Our team of moderators is always working to address all inquiries as soon as possible.
Your case has been transferred to the appropriate team, which means they are currently working on it. We kindly ask for your patience as they strive to provide the best possible solution.
In the meantime, I am engaging a Community Manager to review your situation further.Wish you all the best,
Nikki
Nano_Amazon
Hello @Seller_Ho0X8JFXdMv2t
Thanks for reaching out to Amazon Forums. After reviewing the information you shared with us related to retained funds, I reached out to a dedicated team to further investigate the issue and provide you with an answer as soon as possible.
Be aware that this team can contact you directly if they require additional information or need to provide a resolution.
I will closely monitor the case and inform you of the outcome as soon as it is resolved.
Thanks for your patience.
Nano
