"The SKU for this product is unknown or cannot be found." - ON EVERYTHING WE'RE ADDING INCLUDING FBM
Past 3 days we can not add anything (all pre-existing listings) to our inventory for FBA.
The error message states:
"The SKU for this product is unknown or cannot be found."
The error message is as we are ready to create the labels prep a shipment for FBA
ADDITIONALLY!! During this same time period we try adding FBM items and they are not showing up in inventory.
What is happening!?!? Kind of hard to sell on seller central when nothing can be added anywhere for some
1 reply
KJ_Amazon
Hello @Seller_hZsoCYb7m6wK7. Thank you for checking in with us about that problem creating FBA shipments.
I understand you are trying to create a listing for FBA and you receive a message indicating an error with the SKU.
You can review the steps to create your listings in our help page List products for Fulfillment by Amazon.
If you continue to have issues, here are some steps to help you get this sorted:
- Let's start by clearing cookies, cache, and your browsing history.
- After that, restart your browser and computer. If possible, try using a different computer to see if the issue persists.
- Take a peek at our list of Supported browsers and operating systems to ensure compatibility with Seller Central.
If these steps don't resolve the issue, please create a case with our Selling Partner Support team (here). Here's what we'll need from you to assist further:
- The problem described in detail, including the exact text of any error messages and whether those messages page pear in the browser window or in a separate pop-up window
- The page URL where the error occurred
- If applicable, the exact text or data you entered into a form that triggered the error
- Your browser type and version (such as Internet Explorer 8 or Mozilla Firefox 3.5.9)
- The operating system you are using (such as Windows 7 or Mac OS X)
- The complete URL that appears in your browser's address field
- A screenshot of the error message, if available
Your cooperation is greatly appreciated. If you don't get the help you need, please come back to share your Case ID with me, and I will gladly look into it.
