Seller_jKF7qI1TodnDf
correct an order that is already shipped - how can i let customer know the order is being corrected
I shipped an order that I realized was for 2 items and I only included 1. I would like to reach out to the customer to let them know the 2nd one is coming BEFORE they get the order with only one and post a negative review. What can I do?
Tags:Seller fulfilled
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0 replies
Seller_nRFmxiQg4EGrw
If you are unable to message the customer, then perhaps use a faster shipping on the second item, so that it will get there first, and include a note explaining with that shipment.
Not perfect, but all I can come up with.
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Seller_LImVvUWeyiCfQ
They may have messages from 3P sellers blocked, so you can try this:
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Topher_Amazon
Hi @Seller_jKF7qI1TodnDf,
Did Vernon's suggestion and link above (thanks Vernon!) work for you in this case?
Regards,
Topher
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