Removal orders that has been shipping for over 4 months but support cannot find it or help

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Seller_swD6CLmylMKhx

Removal orders that has been shipping for over 4 months but support cannot find it or help

I have two removal orders that I created end of Jan 2024, and 4 months later, it is still shipping.

Every now and then, one or two unit would be disposed/cancelled. Contacted support and they said they couldn't find my removal ID and then just closed the chat without helping me even though I already screenshot my amazon portal where I can see those orders.

They won't let me close the account because of these orders that they cannot find, I don't see how this makes any sense.

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Atlas_Amazon

Hello @Seller_swD6CLmylMKhx

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Seller_swD6CLmylMKhx
Contacted support and they said they couldn't find my removal ID
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Thank you for the information provided regarding the issues that have occurred with your inventory. I understand you were attempting to remove the inventory, but our team has been unable to find the specific order. Would you be able to provide the case IDs associated to this issue so we can further investigate?

Additionally, I have gone ahead and engaged another community manager to further review this situation. Please continue to provide your updates to this thread for support.

Best,

Atlas

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