Good Day,

I keep having my Brand Registrations denied - For what reason I am unsure, however I am supplying the original brand registration documentation when applying, yet according to Brand Registry they cannot find the registered brand? Is there someone that can advise and assist further than just denying?

Case ID: 17428522871

We are unable to approve your application at this time due to the following reason(s):

The documents provided are not acceptable for Brand Registry. The images should not be computer generated and must be of the physical product you intend to sell on Amazon. We ask that you submit at least one image of your product or product packaging as part of the application. The submitted pictures will be used solely for the purpose of reviewing your application, and customers will not have access to them.

You can use your phone's camera to capture clear pictures of your product or its packaging. Note that Amazon does not consider a mock-up or digitally altered image of the product or product packaging (e.g., the brand name or logo photo-shopped on the product or packaging) as valid proof of intellectual property ownership. Therefore, any product image provided during Brand Registry enrollment must be an unaltered, genuine image of the product or its packaging.

Hello, I am hoping that someone would be able to help me out with this problem. The pictures that I am using for brand registry keep getting flagged so i’m curious as to what the issue could be as the logo is permanently affixed to the product and I provided a full picture of the product showing the logo, a picture of the product in a different form showing the logo, and a close up on the logo. Is there a chance that me showing the product in a different form is causing this issue? Please let me know, any advice would be highly appreciated. Thank you

17205301621 The documents provided are not acceptable for Brand Registry. The images should not be computer generated and must be of the physical product you intend to sell on Amazon. We ask that you submit at least one image of your product or product packaging as part of the application.

My images are real, but they have been rejected many times on the grounds that they are computer generated. We can provide the complete product branding process to prove that our products are real and not computer generated. Please help contact the relevant team to help review our materials.