Countries
Read only
If I have a complaint against AMZ and feel the government should get involved
Which department of the Government do I complain to?
I believe there is a Consumer Affairs Department and the Department of Justice.
This is BS Amazon. You charge accounts and then don't specific what the charge is for????
0 replies
Seller_nRFmxiQg4EGrw
There is an ongoing case involving the FTC; I suspect that is who you would want to contact.
Seller_NbYSGJ8Tehgbv
FTC.
They, surprisingly, removed all of the "Amazon Guru FBA Classes" that I am aware of. They even hit Kevin David with a 2.6 million dollar fine and I no longer hear from them.
Seller_a1bQHu8hRSxKs
I'm going thru the same thing. I had a little over $200 taken from my seller account a few weeks ago and the reason given was "other" with no explanation. I've opened 2 cases since then and receive a "we will look into it response" and then..........NOTHING. I'm just left hanging.
Seller_bEpehKABXmZnP
Is there any shortage of this kind of thing? And all we can do is guess or try to remember what we did.
Seller_RH5P8CqOqaNrO
FTC.
We have two dozen cases about a different serious issue since January.
We are hoping the FTC will help resolve.
Seller_DBzTQPDCouH9d
Can I go to the FTC about why I no longer get sales when I used to?
Seller_qMgi7qxvEo7f1
They charged me for $4 for no reason. Asked them why. They cannot tell. Opened multiple cases. They transferred all of them to he "experts" (I don't know who they are). None of the cases got answered, ever. Months are passed, I still don't know why I got charged.
How is this legal? How is this not an unauthorized charge? Same with the refunds. The sellers should handle the refunds. I miss old Amazon. It was all about selling, equal rights for sellers, multiple ways to contact customers about delivery issues, etc. It was great. Now it's way too stressful. :-(
Seller_i2wlbbhhFsmBR
We were charged about $230 in "other" fees as well. After diving into it and looking around we noticed it was indeed due to shipping adjustments from accounts that were finally cleared so they stuck us with all these fees on the same day, pages and pages of shipping adjustments under my transactions dashboard, which we also find to be quite unethical for amazon to just charge stores like this blindly and then provide no help or detail about it. We also called support and they tried to pass the blame off to the shipping couriers we use (USPS, UPS) and told us to contact them asap but it all falls on amazon really.
Seller_sUCPPgZ4lnYXh
All of us have been charged with an amount $$$$ but categories as others
Seller_BeWo5Xt3t43rn
Most of what AMAZON charges under "other" amount to the equivalent to "junk" fees that consumers are now getting protections from.
Seller_i2wlbbhhFsmBR
The crazy part about all this, if you are using Amazons Buy Shipping, for instance if you use dimensions: 10x6x4 and put 1lb 8 oz, there is no change in shipping cost if you change the weight to 3 lb or even if you change the dimensions of the box to 10x4x6 there is no change but we are being charged $4.53 extra due to an adjustment stating we measured our package 8x6x4 and 1lb but USPS said they audited and got 8x4x6 and 1.65 lbs.... so something is broken on Amazons end or were being scammed..
Seller_WBnGS7Ix3XiDX
They take out about $100 in adjustments a month.
They are calling it a shipping adjustment. I only ship one thing and its about 2oz. If I sell 2 its 4oz. There is no need for an adjustment, I cant imagine the USPS notified Amazon for $1.17, about 30 times a month, with just my small little account.
I see the numbers some bigger business's are getting hit with. I am in, as I cant imagine this is not shady.
Seller_aWrza8YvWVgM1
I used to think that "Other" charges were for shipping... then I stopped buying shipping on Amazon. I still recevieve a "other" charge every payement for anywhere between $20-$40
Seller_XT5cLb65cRJYV
we need a MOD to step in on this and actually do something!
I just got hit with over $800.00 in adjustment fees !
please fix this!
Seller_ov7tPznFfbE6R
I think we sellers are being stupid about this. Isn't this what Unions are for? Someone needs to start a thread over on Twitter, and get a union going that we sellers can join. Afterall, we run the show here, but we have no clout cuz we aren't banded together.
Seller_XT5cLb65cRJYV
DO IT, and send me the link to sign up
Seller_tA49ZfprDZiYK
Now I have to wonder why Amazon added $5,000 in undefined income to my 1099. They told me it was miscellaneous fees like shipping fees and taxes ( but refused to provide us any proof of anything) that we already paid and that our accountant had to back out on our taxes. I guess we made too much and they needed more $$$ for the Bezos yacht?
-----------------------
I just got a banner above this post that says:
This post may contain personal data. Please consider removing any personal data.
I think Amazon should consider removing it's stupid AI and then we would all be better off.
Seller_tA49ZfprDZiYK
Wow what a wonderful idea. The problem is there are many small sellers on Amazon and Amazon is making even large seller small. We were doing 6 figures and 20 to 40 sales per weak. Then, they put in this new drop down menu and our sales are not 1-2 per week. I could not afford the union dues at this point unless the dues was done on a sliding scale. Thousands of small sellers are in the same boat but hey think it is a great idea. I"M IN.
Seller_pDZqtuwUmbUCq
On behalf of ALL of us sellers: please do. Amazon robs its sellers daily in more ways than are imaginable and continues to get away with it.
Seller_ov7tPznFfbE6R
"This is BS Amazon. You charge accounts and then don't specific what the charge is for????"
As hard as it is to believe, it is important to realize that your statement is indeed true. As an example, if you have a bullet point containing something it shouldn't, AZ will remove all of your bullet points, give you a warning, and damage your metrics. They will then send you an email about this warning, but they won't tell you what you did wrong.
I've gone thru this with Amazon in the past. It's like telling a kid "You did something wrong yesterday, and so today I'm punishing you. I won't tell you what you did....but you'd better fix it. If you don't, I'll punish you even more. If you still can't figure it out, you're dead to me...but I will still not tell you what you did wrong"
I asked Amazon how they can feel such an approach is appropriate, and they told me that if they told me the specific violation, then the bad actors on Amazon would be able to act even more bad.
You certainly don't see customer support acting like this on eBay, nor Etsy, nor Shopify, but on Amazon, their support is indeed the worst on the entire web.
Seller_TD8kClMwLYBMd
I sure hope something is going to get done and everyone keeps reporting them. The fraud that Amazon participates in is massive, by not funding A-z and safe t claims etc.
The feds need an entire team at Amazon to work out these issues. It's not going to happen over night, and it's going to get worse because Amazon knows they can get away with it. Amazon is willingly stealing from it's customers in many ways.
Although it's very minor, it's still criminal, lately I randomly click something on seller central and it will randomly open an Amazon clinic advertisement. Happens about once a week, and trust me, I'm sure there is nothing on my screen about Amazon health clinic, until I click a link to edit inventory and it opens up lol. How do you report this?
Seller_fybtcPq8UmuUp
Yes, THIS...it's just stated as "other" really???
Seller_TFtK05AWCtKWm
For every BS charge we get from Amazon, i remove that amount from my Amazon Ad spend budget on principle. If all sellers did this they would soon take notice.
Similar Discussions
