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3rd Party Seller Duplicating Listings & Reporting False Counterfeit Complaints
Has any out there had any success resolving a situation where a competing 3rd party seller essentially hijacks a listing for a product from a popular brand and copies the exact content/images in a new listing but lists it under their own brand then files multiple counterfeit product complaints against any sellers that list that product under the listing? This one seller has done this for hundreds of products from a handful of the most popular automotive parts brands and in some cases the original listing has either been merged or disabled so this alternate listing is the only one in the catalog available for the specific product. All of the information in the listing including the title & images all clearly describe the product to be the legitimate brand - but the brand on the listing shows to be this 3rd party sellers own custom brand & they're going around filing counterfeit product complaints against any competition for the listing.
We've tried submitting an Amazon support case & they told us to file a complaint through their system which we did but then quickly received what appeared to be an auto-response saying there was no violation found. It's obviously a clear violation of the Amazon Seller policies and the counterfeit complaints are obviously false - but Amazon doesn't seem to want to acknowledge them. Does anyone have any suggestions as to how we can get a non-bot to actually review this issue so that it can be resolved?
Thank you in advance!
1 reply
Stevie_Amazon
Hi there @Seller_z7Cwv6YmkE2CG,
Thank you for utilizing the seller forums and providing this information.
I understand you have recently received a counterfeit complaint and, during your investigation into the ASIN of concern, you have further concerns that there is incorrect information on a listing which might cause the complaint to be invalid.
Was this information provided via this page? What information did you submit? Do you know the rights owner who complained? You will want to provide as much information as possible in order to successfully show the entire situation at hand.
I will also forward your information to the Account Health team so they may look further into this situation.
Stevie.
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