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The Amazon warehouse lost my entire shipment！！！！
The Amazon warehouse lost my entire shipment, and I provided various information, but they have not replied to my email for a long time，I think the warehouse wants to evade it
11 replies
Jameson_Amazon
Hi @Seller_yvQGtBqkA8Nb0,
Thank you for reaching out on the Seller Forums!
Just to confirm, have you requested an investigation via the Contents tab of your shipment? If you haven't done so already, I would highly recommend doing so now. For more information on requesting an investigation, please read through this help page. I would also encourage you to read through this post about what to do if your FBA shipment is lost or delayed.
If this is not resolved after that investigation, please send me your shipment ID and any case IDs you have for this shipment so I can take a further look!
All the best,
Jameson
Seller_F0BUjD6FATy2F
Hello YYves,
For post-delivery issues, email the following Amazon ROCs:
- Refused freight by the FC
- Inbound POD/DRM
Include in your email that toc-ib-na-other-issues should not be copied. This team of SPS will unintentionally confuse you as they do not know how to help you. They will only cause more delays in resolving your problem.
Based on our experience, this is more likely a carrier issue. It could be either the FC refused the shipment due to non-compliance, or the carrier's driver left because the FC was experiencing unloading delays.
It took me years to figure this out until I read the CARP, Carrier's User Manual, and Vendor Central Manual.
Sorry, I cannot post the link for it's not allowed here.
Good luck :)
Seller_LwD761ZAjcx2E
I'm having the same issue and would appreciate a Mods help if possible. Case ID 16170550741
Thank you
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