Dear Amazon Support Team,

I am a dedicated seller on the Amazon platform, committed to providing high-quality products and exceptional service to our customers. We strive to ensure that every customer has a positive shopping experience with us. However, recently, we have encountered an unforeseen and uncontrollable challenge due to the Canada Post strike, which has adversely affected our business and customer feedback.

Specifically, the Canada Post strike has resulted in significant delays in the delivery of multiple packages. Although we promptly explained the situation to affected customers and provided as much assistance as possible, we still received negative feedback for two orders (Case ID: 17032639591 and Case ID: 17002711961). These negative reviews primarily reflect delivery delays rather than issues with our product quality or service attitude. We understand that such negative evaluations caused by external force majeure factors not only impact our product evaluation system unfairly but also seriously damage our brand reputation and product strength.

Considering the above special circumstances, we kindly request the Amazon support team to understand and support us by re-evaluating the feedback comments in the following two cases:

Case ID: 17032639591

Case ID: 17002711961

We respectfully request Amazon to consider removing the negative feedback caused by the force majeure factor of the Canada Post strike, based on the actual situation. We believe that with your help, we can more accurately reflect our true service level and maintain a fair and impartial evaluation environment on the Amazon platform.

We understand that Amazon is committed to maintaining good relationships between sellers and buyers and ensuring the healthy development of the platform. Therefore, we sincerely hope you can understand our situation and promptly assist us in addressing this issue. We look forward to and appreciate your positive response, believing that with your help, we can jointly maintain a fairer and more transparent market environment.

Thank you again for your valuable time and support! @Seller_l3eCP9f1PtJXC@Seller_l7Jtck9jxnEA0@Seller_1KYLYkgAlu4xX@Seller_ovM5p622oIbGp@Seller_F4AbbFj6ovBk3@Seller_8hQgfj6OVZYse

Best regards,

@Seller_l3eCP9f1PtJXC

@Seller_nt9X7GoCkqXGB

@Seller_pAPBCLhysbW5T

Dear Amazon Seller Support,

I am writing to express my concern regarding the recent Canada Post strike, which lasted for approximately one month and has caused significant delivery delays. I am sure Amazon is aware of the widespread disruption this strike has caused to mail and parcel delivery across Canada.

While these delays are completely outside of sellers' control, some customers are understandably frustrated and have resorted to filing A-to-z Guarantee claims and leaving negative feedback. I believe this situation is extremely unfair to sellers who have fulfilled their orders promptly and are now being penalized for circumstances beyond their influence.

I therefore respectfully request that Amazon implement a moratorium on A-to-z Guarantee claims and negative feedback specifically related to delivery delays directly attributable to the Canada Post strike. This moratorium should apply to orders shipped during the period affected by the strike.

This would provide much-needed protection for sellers who are already facing challenges due to the shipping disruptions. It would also demonstrate Amazon's understanding of the exceptional circumstances and its commitment to supporting its selling partners.

To facilitate this process, I suggest Amazon could:

• Implement a system to identify affected orders: This could be based on shipping dates and destination addresses within Canada.
• Communicate clearly with customers: Inform them about the ongoing delays due to the strike and encourage them to contact sellers directly with any concerns before filing a claim or leaving negative feedback.
• Provide clear guidelines for sellers: Outline the process for appealing A-to-z claims and negative feedback related to the strike.

I believe that implementing a moratorium is a fair and reasonable solution that would protect sellers from undue penalties during this challenging time. I urge Amazon to consider this request seriously.

Thank you for your time and consideration.

Sincerely,

Olga

Due to the strike in Canada at the time we received negative feedback even though we had refunded and ended up getting negative feedback, what do I need to do, please Amazon help me.