My Amazon Seller account has been deactivated
My Amazon Seller account has been deactivated under section 3 violation three weeks ago. Email that received me is mentioned that I had used multiple accounts.But I never had several accounts even I didn't try.How can I solve this problem. I tried several times to send messages through Amazon help. but because of the deactivation it didn't give any chance for me.So how can I get a help from Amazon to reactivate this. because I have only this account. Please help me.
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Seller_LImVvUWeyiCfQ
Post the deactivation notice you received. It should state the name of the related account. Do you recognize the name?
Emet_Amazon
Hello @Seller_jG5UQHm9thMnq,
Thank you for posting your concerns with a multiple account policy violation.
Since it's the same name as your US account (except for the + sign), it's a Global Account link. Check under the store selector on your dashboard shown in the screen shot below, as well as under Sell Globally (link below):
As mentioned by @Seller_LImVvUWeyiCfQ, this would appear that you are associated to yourself. This is most situations is caused by the creation of a global account. This requires that each of your stores is in an active status or all stores can be deactivated per our code of conduct - multiple accounts policy:
- You may only maintain one Seller Central account for each region in which you sell unless you have a legitimate business need to open a second account and all of your accounts are in good standing. If any of your accounts are not in good standing, we may deactivate all of your selling accounts until all accounts are in good standing.
Were you able to identify other stores? If so I would recommend visiting our global selling help page, which offers direct links to each region should you need support for signing into any different stores.
If any of your stores are deactivated, they will need to be addressed prior to this store being eligible for reactivation. I can offer guidance for account deactivation issues on those other accounts, but I would need you to advise why they are deactivated by posting their deactivation notice. As stated, once the other store has been reactivated, you will be eligible for reactivation by acknowledging the associated stores reactivation though this store.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Seller_LImVvUWeyiCfQ
Let's start from the beginning. What verification documents did Amazon ask for initially for the UK account? I'm not clear on that. First you state photos of credit card and utility bill, then you state you sent a credit card statement and utility bill. You have to send exactly what they ask for.
Did Amazon ask for photos of your credit card or not? If not then no, you don't send them. What the notice you posted states is make sure you have a valid credit card entered in your account. Do you?
It must be a credit card as mentioned. Go to the buyer side of your account. If the card is there, delete and re-enter it. If it's not there, add it. Wait an hour or so for it to flow through Amazon's system, then select it on the seller side.
Did you receive this latest rejection (from December 3rd, I assume) before or after you submitted your utility bill? This one is asking only for a business license or utility bill, (as well as the all-important credit card on file in your account).
