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What are the 3 most important values that guide your business?

by Jameson_Amazon

Hi Sellers! I have a new Engage with Amazon question for you...

What are the 3 most important values that guide your business?

Excited to see your answers!

--

What's Engage with Amazon? I like to think of it as a section of the forums where we can connect and collaborate together as a community. Everyone is welcome to chime in on the discussion and share their unique perspectives. There's really no pressure here, just a fun way to engage with each other. Looking forward to connecting with you all!

Tags: Engage with Amazon
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Seller_0xdtD36hDLHBC
In reply to: Jameson_Amazon's post

1) Stick-to-it (for example, when an agent closes a case without resolving it, I keep responding until, ultimately, it is resolved.)

2) Learn (for example, when an agent is telling you to break Amazon policy or telling you incorrect information, you have to have learned the correct information because they don't know)

3) Hard work (for example, while I would love to be spending more time growing my business, making more money for myself and Amazon, I know that it is better to work h a r d on issues that Amazon cares enough about to program bots that will eventually take down your account).

Speaking of poorly programmed bots. Apparently "work" followed by "hard" is inappropriate.

You have to laugh when Amazon makes your point about bots for you.

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Seller_QgRNsKk3nwNhc
In reply to: Jameson_Amazon's post

"Honest":don't play trick.

"Quality":provide good quality products

"Service":good service including ship promptly,customer service espectrially after sale service.

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Seller_CW0P5hgbsiqWX
In reply to: Jameson_Amazon's post

Honesty, Promptness, and Efficiency.

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Seller_6fK2KJK28pv1W
In reply to: Jameson_Amazon's post

How and why should we engage with you - when you are destroying 3P businesses?

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Seller_keSnEDesLFVwv
In reply to: Jameson_Amazon's post

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Seller_0xdtD36hDLHBC
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Speaking of poorly programmed bots. Apparently "work" followed by "hard" is inappropriate.

'Work hard' is does not get flagged. It is 'h a r d o n' that does it.

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Seller_keSnEDesLFVwv
In reply to: Jameson_Amazon's post

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Jameson_Amazon
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What are the 3 most important values that guide your business?

1) Repetition. I've found that it helps to tell seller support the same thing three different ways. Seller support usually does not understand something unless you tell them three times. Three is the minimal number of times that you have to tell seller support to have a chance of being understood.

2) Mobility. Now that books are being presented to customers with no descriptive text and no picture, I have found it best to move lots of stuff to other venues.

If a book has any kind of damage, move it. If it is a textbook, move it. If the picture is not correct, move it. If both the HB and PB have the same ISBN, move it. If some pricing bot prevents you from selling it at market price, move it.

3) Clarity. Put lots of information on the packing slip: who you are, how to contact you, the limits of prime, how to do returns, when a refund for a return will be issued, etc.

The omission of any of these facts can lead a confused and frustrated customer to strike out at you, even though the confusion is Amazon's fault.

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Seller_WBnGS7Ix3XiDX
In reply to: Jameson_Amazon's post

1. Have a good product

2. If Amazon shows your product, & its good, you should make sales.

3. Have a good product that people like, & will buy over and over again.

Having your own site is great, but advertising costs a lot. People love to buy thru Amazon, at the end of day cause they can get refunds, if needed, ha ha.

Mainly have a good product that is unique. Customer service is important of course, but its still about the product you sell.

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Seller_iobipI6xASRkh
In reply to: Jameson_Amazon's post
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Seller_lo3gKtsoiSWzz
In reply to: Jameson_Amazon's post

This post is completely tone deaf to any real issue amazon sellers have.

People lives are ruined on the daily from deactivations etc. and your asking about business values? what a clown show LOL

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Seller_TyNPnzv9SaYa3
In reply to: Jameson_Amazon's post

1) Fear of Amazon

2) Fear of customers

3) Fear of Suppliers

Is the start of Wisdom.

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