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Safe-t Claim denied
@Quincy_Amazon and Other Mods,
Please help following claim. We have submitted apeal third time. Amazon Safe-T team keep rejecting every time even it is covered under Amazon Safe-T claim policy.
SAFE -T Claim : 26027-99200-4590115
Issue: Customer purchased total 9 containers. We shipped package using Amazon Buy Shipping and Delivered on time. Customer returned only 2 containers and kept 7 containers total value of $84. We sent Buyer Message to customer requesting to return remaining 7 containers. Amazon refunded customer for all 9 containers.
amazon policy :
https://sellercentral.amazon.com/help/hub/reference/G202175000
Policy : "The buyer returned an item that was materially different from the item you shipped to the buyer, and Amazon determines you were not at fault."
5 replies
Seller_BwslssAZQ19W4
@Quincy_Amazon, @Connor_Amazon,
@Emet_Amazon
@Nano_Amazon
@Cade_Amazon
@Jameson_Amazon
@Manny_Amazon
@Micah_Amazon
@Danny_Amazon
@Cooper_Amazon
@KJ_Amazon
Please help with safe t claim.
Seller_a6O2rypQTzhp0
Amazon SAF-T claims are tricky, and they often deny full reimbursement if you received something back, even if it’s not what you originally sent.
To strengthen your claim:
Provide Weight Evidence – If your original shipment was heavier than the return, use that as proof. Amazon’s system tracks weights in their logistics, so showing a discrepancy can help.
Take Step-by-Step Photos – A photo of the sealed return box on the scale, the shipping label, and the opened package showing the incorrect item will give undeniable proof.
Specify Partial Reimbursement – Instead of asking for a full refund, request only the missing portion's value—this makes it harder for Amazon to deny.
Reference Amazon’s Policy – Quote their SAF-T policy on partial returns and reimbursement eligibility to back your claim.
Appeal with Consistency – If they deny, reopen the case with the same details and insist on a supervisor review.
Dealing with SAF-T claims and returns is just part of the game when selling on Amazon. Some customers will try to take advantage, and it’s up to sellers to document everything and push back when necessary.
It’s not about blaming Amazon or the customer—it’s just about following the process, providing the right evidence, and making sure your business doesn’t take unnecessary losses.
As long as you keep records, escalate when needed, and stay persistent, you’ll improve your chances of getting fair reimbursements. It’s a work in progress, but over time, you’ll refine your approach and minimize losses.
Joey_Amazon
Hey @Seller_BwslssAZQ19W4,
Thank you for bringing this matter to our attention.
Based on the information you have shared, please allow me to connect with our internal team on this. I will post here any new findings.
Thanks,
Joey
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