New Seller Community
New Seller Community
My Amazon Account has been WRONGFULLY DEACTIVATED
May 14, 2024 7:30 AM EDT
I do not understand why my account has been deactivated. I am a new seller and do not even have an active listing on amazon. My account has been deactivated before now and I was told it was because my account had been inactive for a prolonged period of time.
I then carried out the reactivation process and had a video call with an agent to reactivate my account last month. It was successful and my account was reactivated.
Just for me to get another email 2 weeks later that my account has been deactivated again. I recently just got brand approval last week (find attached). What is this about? This is very frustrating. I have finished manufacturing my products and they are just sitting idle because of this. This is causing me time, money and a lot of energy trying to fix this
I also submitted documents for identity verification which has successfully been approved for a week now stating that I can now access my account but my account is still showing as DEACTIVATED
I also attached all the following supporting documents to my appeal and still gotten no feedback:
1. Recent brand name approval obtained from seller support
2. Proof of Identification (International Passport)
3. GTIN certification of the listing I had in progress
4. Bank Statement
5. Manufacturers receipt
My Amazon Account has been WRONGFULLY DEACTIVATED
May 14, 2024 7:30 AM EDT
I do not understand why my account has been deactivated. I am a new seller and do not even have an active listing on amazon. My account has been deactivated before now and I was told it was because my account had been inactive for a prolonged period of time.
I then carried out the reactivation process and had a video call with an agent to reactivate my account last month. It was successful and my account was reactivated.
Just for me to get another email 2 weeks later that my account has been deactivated again. I recently just got brand approval last week (find attached). What is this about? This is very frustrating. I have finished manufacturing my products and they are just sitting idle because of this. This is causing me time, money and a lot of energy trying to fix this
I also submitted documents for identity verification which has successfully been approved for a week now stating that I can now access my account but my account is still showing as DEACTIVATED
I also attached all the following supporting documents to my appeal and still gotten no feedback:
1. Recent brand name approval obtained from seller support
2. Proof of Identification (International Passport)
3. GTIN certification of the listing I had in progress
4. Bank Statement
5. Manufacturers receipt
3 replies
Seller_OvL8C4BJWiuS9
Do you have invoices from the manufacturer, not receipts? Have you verified your address with a piped utility bill or business license?
Seller_rI7BZIczK8iAC
Copy and paste here the whole email Amazon sent you for further advice.
Danny_Amazon
Hello @Seller_LIFc3omCkdxbX- thanks for posting this experience for some guidance from the forums community. Unfortunately, the forums team will be unable to expedite any account level reviews, and the best path towards resolving the issue is working with our teams through the 'Reinstate your Account' workflow from the front page of Seller Central.
Further context on the situation should be available in the 'Performance Notifications' section of your account.
Thank you again for engaging here on the forums and I appreciate your understanding.
My Amazon Account has been WRONGFULLY DEACTIVATED
May 14, 2024 7:30 AM EDT
I do not understand why my account has been deactivated. I am a new seller and do not even have an active listing on amazon. My account has been deactivated before now and I was told it was because my account had been inactive for a prolonged period of time.
I then carried out the reactivation process and had a video call with an agent to reactivate my account last month. It was successful and my account was reactivated.
Just for me to get another email 2 weeks later that my account has been deactivated again. I recently just got brand approval last week (find attached). What is this about? This is very frustrating. I have finished manufacturing my products and they are just sitting idle because of this. This is causing me time, money and a lot of energy trying to fix this
I also submitted documents for identity verification which has successfully been approved for a week now stating that I can now access my account but my account is still showing as DEACTIVATED
I also attached all the following supporting documents to my appeal and still gotten no feedback:
1. Recent brand name approval obtained from seller support
2. Proof of Identification (International Passport)
3. GTIN certification of the listing I had in progress
4. Bank Statement
5. Manufacturers receipt
My Amazon Account has been WRONGFULLY DEACTIVATED
May 14, 2024 7:30 AM EDT
I do not understand why my account has been deactivated. I am a new seller and do not even have an active listing on amazon. My account has been deactivated before now and I was told it was because my account had been inactive for a prolonged period of time.
I then carried out the reactivation process and had a video call with an agent to reactivate my account last month. It was successful and my account was reactivated.
Just for me to get another email 2 weeks later that my account has been deactivated again. I recently just got brand approval last week (find attached). What is this about? This is very frustrating. I have finished manufacturing my products and they are just sitting idle because of this. This is causing me time, money and a lot of energy trying to fix this
I also submitted documents for identity verification which has successfully been approved for a week now stating that I can now access my account but my account is still showing as DEACTIVATED
I also attached all the following supporting documents to my appeal and still gotten no feedback:
1. Recent brand name approval obtained from seller support
2. Proof of Identification (International Passport)
3. GTIN certification of the listing I had in progress
4. Bank Statement
5. Manufacturers receipt
My Amazon Account has been WRONGFULLY DEACTIVATED
May 14, 2024 7:30 AM EDT
I do not understand why my account has been deactivated. I am a new seller and do not even have an active listing on amazon. My account has been deactivated before now and I was told it was because my account had been inactive for a prolonged period of time.
I then carried out the reactivation process and had a video call with an agent to reactivate my account last month. It was successful and my account was reactivated.
Just for me to get another email 2 weeks later that my account has been deactivated again. I recently just got brand approval last week (find attached). What is this about? This is very frustrating. I have finished manufacturing my products and they are just sitting idle because of this. This is causing me time, money and a lot of energy trying to fix this
I also submitted documents for identity verification which has successfully been approved for a week now stating that I can now access my account but my account is still showing as DEACTIVATED
I also attached all the following supporting documents to my appeal and still gotten no feedback:
1. Recent brand name approval obtained from seller support
2. Proof of Identification (International Passport)
3. GTIN certification of the listing I had in progress
4. Bank Statement
5. Manufacturers receipt
3 replies
3 replies
Seller_OvL8C4BJWiuS9
Do you have invoices from the manufacturer, not receipts? Have you verified your address with a piped utility bill or business license?
Seller_rI7BZIczK8iAC
Copy and paste here the whole email Amazon sent you for further advice.
Danny_Amazon
Hello @Seller_LIFc3omCkdxbX- thanks for posting this experience for some guidance from the forums community. Unfortunately, the forums team will be unable to expedite any account level reviews, and the best path towards resolving the issue is working with our teams through the 'Reinstate your Account' workflow from the front page of Seller Central.
Further context on the situation should be available in the 'Performance Notifications' section of your account.
Thank you again for engaging here on the forums and I appreciate your understanding.
Seller_OvL8C4BJWiuS9
Do you have invoices from the manufacturer, not receipts? Have you verified your address with a piped utility bill or business license?
Seller_OvL8C4BJWiuS9
Do you have invoices from the manufacturer, not receipts? Have you verified your address with a piped utility bill or business license?
Seller_rI7BZIczK8iAC
Copy and paste here the whole email Amazon sent you for further advice.
Seller_rI7BZIczK8iAC
Copy and paste here the whole email Amazon sent you for further advice.
Danny_Amazon
Hello @Seller_LIFc3omCkdxbX- thanks for posting this experience for some guidance from the forums community. Unfortunately, the forums team will be unable to expedite any account level reviews, and the best path towards resolving the issue is working with our teams through the 'Reinstate your Account' workflow from the front page of Seller Central.
Further context on the situation should be available in the 'Performance Notifications' section of your account.
Thank you again for engaging here on the forums and I appreciate your understanding.
Danny_Amazon
Hello @Seller_LIFc3omCkdxbX- thanks for posting this experience for some guidance from the forums community. Unfortunately, the forums team will be unable to expedite any account level reviews, and the best path towards resolving the issue is working with our teams through the 'Reinstate your Account' workflow from the front page of Seller Central.
Further context on the situation should be available in the 'Performance Notifications' section of your account.
Thank you again for engaging here on the forums and I appreciate your understanding.
