@Desi_AmazonYour help would be appreciated.

Hi,

We have a seller account that received a policy warning at the bottom of this post.

Our Account Health page began showing the following violation: Selling Policies and Seller Code of Conduct (attempting to damage or abuse another seller).

I have read the policy and confirmed I am compliant. I also do not use any 3rd party services to manipulate our account/listings. I have never left a review on my Amazon buyer account and not purchased any competitors products to damage their selling.

Acting fairly : We have adhered to all Amazon policies by ensuring that :

1. We did not provide misleading or inappropriate information.

2. We did not manipulate sales rank

3. We did not increase product prices post-order confirmation

4. We did not artificially inflate web traffic

5. We did not influence search results through keyword manipulation

6. We did not attempt to damage other sellers accounts by their listings or their reviews (we have left any reviews on our buyer account)

7. We do not allow any 3rd party access or anyone else violate Amazon’s policies on our behalf (I am the only person, I am a small business and I am the only employee and we do not give access to 3rd party people/platforms)

The only issue I can think of is 3 foreign sellers have jumped on our ASINs which we stopped selling over 6 months ago, the ASIN is under our USPTO registered trademark however the brand registry got denied as it was falsely given to someone else (I presume one of these foreign sellers). I submitted a complaint via brand registery over 6 months ago and nothing happened, and we were unable to claim the brand back despite showing the trademark certificate in my companies name. Could this be the issue?

We have already gone through one set of communications with Amazon health team and it has not helped (See reply from Amazon at the bottom of this post)

“Notice: Account policy warning

Dear (our business name here),

We are notifying you that attempting to damage or abuse another seller, their listings, or their ratings is a policy violation that negatively impacts your account health. If left unaddressed, this may lead to account deactivation.

Why did this happen?

All sellers on Amazon are expected to follow the Amazon Selling Policies and Seller Code of Conduct. As part of the code of conduct, sellers should not attempt to damage or abuse another seller, their listings, or their ratings. This includes, but is not limited to, placing fake orders to hold a competitor’s inventory. Please review Amazon’s policy regarding attempting to damage or abuse another seller, their listings, or their ratings (https://sellercentral.amazon.com/gp/help/G1801).

How do I address this issue?

Please view the policy warnings on your Account Health page (https://sellercentral.amazon.com/performance/account/health/policy-warnings) and follow the guidance in the "Next Steps" column next to the policy warning.

What happens if I do not follow the instructions on the Account Health page?

If we do not receive the requested information, the policy warning will remain on your account for 180 days following the date on which it was posted to your account.

Has this message been sent in error?

If you believe there has been an error, please submit an explanation by following the guidance in the "Next Steps" column next to the policy warning on your Account Health page. Your explanation should include the following information:

– Evidence or examples that demonstrate your account complies with our Selling Policies and Seller Code of Conduct.

– How your account has not violated our policies.

We’re here to help.

If you have questions about this action, please contact us at https://sellercentral.amazon.com/cu/contact-us.

You can view your account performance (https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_ap) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.

Thank you,

Amazon.com

REPLY FROM AMAZON HEALTH TEAM

Hello,

Thank you for submitting your appeal. We received your submission but do not have enough information to remove the warning from your account at this time.

To remove the warning, please provide supporting documentation that may include:

-- Termination of agreement with the third-party services.

-- Revised terms and conditions with the third parties.

-- Details of additional measures taken toward third parties to avoid account misuse and prevent future policy violations.

You can submit this information by clicking “Submit new information” on the banner at the top of your "Account Health" page and provide the information requested above:

https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_ap

What happens if I do not submit the required information?

If we do not receive the required information, the warning will continue to impact your Account Health Rating for 180 days following the date on which it was posted to your account. To learn more about Account Health Rating, go to the “Account Health Rating" policy:

https://sellercentral.amazon.com/gp/help/G200205250

We’re here to help.

If you have questions about this information, contact us:

https://sellercentral.amazon.com/cu/contact-us

Amazon.com

Sincerely,

Seller Performance Team

Amazon.com