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Listing incorrectly identified as unapproved drug product for ophthalmic use
"This product has been identified as an unapproved drug product for ophthalmic use. Amazon policy prohibits the listing or sale on Amazon of these types of products. If you believe that this determination has been made in error, please appeal with the Drug Facts panel, National Drug Code (NDC), product packaging, and supporting documentation or justification.:
Our product is for animals, not humans, why are we affected by this?
3 replies
Seller_NbYSGJ8Tehgbv
I would have to guess that your Amazon copy contains the words "eye drops" in it?
Glenn_Amazon
Hi there @Seller_OBG8wXxHqQQQO,
I'm sorry you are having difficulties with your product blocked as an Ophthalmic drug product. It's possible if you appeal with your documentation and justification you may be able to appeal that the product is intended for animals. If you run into trouble with your appeal please feel free to reach out to me with your Seller Support case and I will see what escalation options I can offer. Thank you for your understanding.
-Glenn
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