Its about time Amazon improved Pending orders
So a customer placed an order on 22nd December but it went to Pending
On the morning of the 23rd I put holiday settings on and they will stay on until the new year
Amazon did not clear the item for dispatch until the afternoon of the 24th and customer had paid for Next Day delivery
Royal Mail last collection on Christmas Eve was at 1pm so there was no way this package could be sent on the 24th or that it would get there on Christmas day either.
Now Amazon are saying I have late dispatched the item
Its about time Amazon allowed us to cancel Pending orders in these situations - or at least not accept an order until payment is cleared. Or if they cannot do this, then if holiday mode is activated before payment is cleared, the dispatch date should be extended.
eBay have a really simply solution - they allow us to set both a start and end date when we on holiday and automatically calculate delivery dates accordingly. Why Amazon cannot employ a similar system is beyond me.
0 replies
Seller_VpTps3nNkV8hZ
This is no comment on yourself, but is that AI garbage really for sale at Adobe?
They have their own AI image generator from what I remember.
On topic, that shouldn't even need to be an idea, it should be standard. At least we should have the ability to cancel a pending order if it's more than a day old. I had one pending for about 3 weeks and it was a sold out Christmas item that ended up unsold after Christmas.
Seller_SnNztJIII3ZP5
It would be beneficial for sellers to have the ability to cancel pending orders that show no activity or payment within 24 hours. Upon cancellation, customers would receive a notification from Amazon informing them that the order was canceled due to non-payment and advising them to place a new order if they still wish to proceed. This approach would streamline the process, allowing customers genuinely interested in the item to reorder promptly while letting inactive orders expire.
Seller_NR7AbZwDMu6mb
Agreed 100%. I have had a competitor trying to tie up stock and have hundreds of pending orders for the same item since mid December. Reported it to Amazon who of course dismissed this and could see nothing wrong. They really need a process to auto cancel after 24-48 hours.
