Hello everyone! Could you please advise if anyone has had a similar situation and knows how to fix it? Recently, we've noticed that our Account Health Rating has been dropping rapidly by about 20 points per week. Last week it was 720, and now it's 700. The reasons are unclear - there have been no violations, complaints, or anything else that could affect it. Sales are fine and everything else seems normal, but our account health is declining. Previously, this metric consistently increased by 4-8 points on average per week...

We've tried reaching out to support, but they keep redirecting us to an Account Health Specialist in Account Health. We're trying to call there, but there are no results - just an answering machine and no one picks up. Please advise if anyone knows what to do about this problem and how to find out the reason for the drop in Account Health Rating! We would be extremely grateful to anyone who can share their experience or recommendations!

Policy Compliance

Healthy

Account Health Rating

This rating reflects your adherence to Amazon’s selling policies. Learn more.

200

0 100 2001000

All Issues

Suspected Intellectual Property Violations

0

Received Intellectual Property Complaints

0

Product Authenticity Customer Complaints

0

Product Condition Customer Complaints

0

Food and Product Safety Issues

0

Listing Policy Violations

0

Restricted Product Policy Violations

0

Customer Product Reviews Policy Violations

0

Other Policy Violations

0

Regulatory Compliance

0

View all (0)

Policy Violation Warnings(0)

Now I'm not understanding what I did when everything is at zero? In which policy violation did I avoid?

Hello, we received a customer complaint about the authenticity of three products from two different brands. We submitted our invoices to Amazon, and the complaints were resolved. We had a video call, and our invoices were approved, but the account health rating continues to drop, and my small business is suffering. I need help with this issue.