New Seller Community
New Seller Community
can't access to my account
I can't access my Amazon seller account. When I try to log in again it tells me that the registered email does not exist.
I have been a seller on the platform for over four months. Please help me with this system error.
our months. Please help me with this system error.
12 replies
Seller_rI7BZIczK8iAC
It looks to me like you don't try to log in your seller account but in an Amazon merchant account. Try again searching in Google the seller account address:
Seller_QcpTlLWWgbO2F
We have the exact same issue. I don't understand what is happening
Seller_dbPVgAcVVZHG3
I have the same problem!!. Any solution??
Seller_LImVvUWeyiCfQ
Were you selling in more than one Marketplace? If so, did you delete one of them or ask Amazon to delete one? Or did you delete your buyer account associated with your seller account?
If your answer is no to all of the above, try the usual trouble-shooting advice: clear your cache, cookies, restart your device, try a different browser or a different device. When I say try a different device, make sure it doesn't belong to someone else who also has an Amazon account and uses it to log in to their account. Using a device another seller uses will link your account with theirs, which is a whole other problem. It should be a different device you own that no one else uses.
If none of that works, try the Seller Central Technical Support Page You should be able to access that without being logged in. Ideally, it would be better to open a case directly with Seller Support but if you can't log in, you won't be able to do that.
Try tagging a couple of Community Managers to see if they can assist.
Seller_K8aNkcGlkGWj9
i also have this problem, someone please help
Seller_J46Ruz3VzvWCV
This might help some ....
1. Are you on Mobile or PC/Laptop? (I do see some images from both so I don't think it's related to that)
2. Try to click on your store name and see if that displays the individual Marketplaces on the right or below. If so click on whichever Marketplace you want to enter and the button should become active
3. You don't have a Vendor Central account do you?
Seller_9szhmWr7RyhKH
Same issue for me as well. Anyone know what to do?
Michelle_Amazon
Hello sellers,
We are currently reaching out to internal teams to work on this issue, and will update this post once we have more information.
Thank you for your patience.
Regards,
Michelle
can't access to my account
I can't access my Amazon seller account. When I try to log in again it tells me that the registered email does not exist.
I have been a seller on the platform for over four months. Please help me with this system error.
our months. Please help me with this system error.
I can't access my Amazon seller account. When I try to log in again it tells me that the registered email does not exist.
I have been a seller on the platform for over four months. Please help me with this system error.
our months. Please help me with this system error.
12 replies
12 replies
Seller_rI7BZIczK8iAC
It looks to me like you don't try to log in your seller account but in an Amazon merchant account. Try again searching in Google the seller account address:
Seller_QcpTlLWWgbO2F
We have the exact same issue. I don't understand what is happening
Seller_dbPVgAcVVZHG3
I have the same problem!!. Any solution??
Seller_LImVvUWeyiCfQ
Were you selling in more than one Marketplace? If so, did you delete one of them or ask Amazon to delete one? Or did you delete your buyer account associated with your seller account?
If your answer is no to all of the above, try the usual trouble-shooting advice: clear your cache, cookies, restart your device, try a different browser or a different device. When I say try a different device, make sure it doesn't belong to someone else who also has an Amazon account and uses it to log in to their account. Using a device another seller uses will link your account with theirs, which is a whole other problem. It should be a different device you own that no one else uses.
If none of that works, try the Seller Central Technical Support Page You should be able to access that without being logged in. Ideally, it would be better to open a case directly with Seller Support but if you can't log in, you won't be able to do that.
Try tagging a couple of Community Managers to see if they can assist.
Seller_K8aNkcGlkGWj9
i also have this problem, someone please help
Seller_J46Ruz3VzvWCV
This might help some ....
1. Are you on Mobile or PC/Laptop? (I do see some images from both so I don't think it's related to that)
2. Try to click on your store name and see if that displays the individual Marketplaces on the right or below. If so click on whichever Marketplace you want to enter and the button should become active
3. You don't have a Vendor Central account do you?
Seller_9szhmWr7RyhKH
Same issue for me as well. Anyone know what to do?
Michelle_Amazon
Hello sellers,
We are currently reaching out to internal teams to work on this issue, and will update this post once we have more information.
Thank you for your patience.
Regards,
Michelle
Seller_rI7BZIczK8iAC
It looks to me like you don't try to log in your seller account but in an Amazon merchant account. Try again searching in Google the seller account address:
Seller_rI7BZIczK8iAC
It looks to me like you don't try to log in your seller account but in an Amazon merchant account. Try again searching in Google the seller account address:
Seller_QcpTlLWWgbO2F
We have the exact same issue. I don't understand what is happening
Seller_QcpTlLWWgbO2F
We have the exact same issue. I don't understand what is happening
Seller_dbPVgAcVVZHG3
I have the same problem!!. Any solution??
Seller_dbPVgAcVVZHG3
I have the same problem!!. Any solution??
Seller_LImVvUWeyiCfQ
Were you selling in more than one Marketplace? If so, did you delete one of them or ask Amazon to delete one? Or did you delete your buyer account associated with your seller account?
If your answer is no to all of the above, try the usual trouble-shooting advice: clear your cache, cookies, restart your device, try a different browser or a different device. When I say try a different device, make sure it doesn't belong to someone else who also has an Amazon account and uses it to log in to their account. Using a device another seller uses will link your account with theirs, which is a whole other problem. It should be a different device you own that no one else uses.
If none of that works, try the Seller Central Technical Support Page You should be able to access that without being logged in. Ideally, it would be better to open a case directly with Seller Support but if you can't log in, you won't be able to do that.
Try tagging a couple of Community Managers to see if they can assist.
Seller_LImVvUWeyiCfQ
Were you selling in more than one Marketplace? If so, did you delete one of them or ask Amazon to delete one? Or did you delete your buyer account associated with your seller account?
If your answer is no to all of the above, try the usual trouble-shooting advice: clear your cache, cookies, restart your device, try a different browser or a different device. When I say try a different device, make sure it doesn't belong to someone else who also has an Amazon account and uses it to log in to their account. Using a device another seller uses will link your account with theirs, which is a whole other problem. It should be a different device you own that no one else uses.
If none of that works, try the Seller Central Technical Support Page You should be able to access that without being logged in. Ideally, it would be better to open a case directly with Seller Support but if you can't log in, you won't be able to do that.
Try tagging a couple of Community Managers to see if they can assist.
Seller_K8aNkcGlkGWj9
i also have this problem, someone please help
Seller_K8aNkcGlkGWj9
i also have this problem, someone please help
Seller_J46Ruz3VzvWCV
This might help some ....
1. Are you on Mobile or PC/Laptop? (I do see some images from both so I don't think it's related to that)
2. Try to click on your store name and see if that displays the individual Marketplaces on the right or below. If so click on whichever Marketplace you want to enter and the button should become active
3. You don't have a Vendor Central account do you?
Seller_J46Ruz3VzvWCV
This might help some ....
1. Are you on Mobile or PC/Laptop? (I do see some images from both so I don't think it's related to that)
2. Try to click on your store name and see if that displays the individual Marketplaces on the right or below. If so click on whichever Marketplace you want to enter and the button should become active
3. You don't have a Vendor Central account do you?
Seller_9szhmWr7RyhKH
Same issue for me as well. Anyone know what to do?
Seller_9szhmWr7RyhKH
Same issue for me as well. Anyone know what to do?
Michelle_Amazon
Hello sellers,
We are currently reaching out to internal teams to work on this issue, and will update this post once we have more information.
Thank you for your patience.
Regards,
Michelle
Michelle_Amazon
Hello sellers,
We are currently reaching out to internal teams to work on this issue, and will update this post once we have more information.
Thank you for your patience.
Regards,
Michelle
