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section 3 deactivation
Hello, I received a notification regarding section 3 video verification and counterfeit. After the video verification, I submitted all of the required documents(all original documents such as invoices from the brand), and then without any explanation they deactivated the account. I want to inquire that how can the products be counterfeit if they are being sourced from the brand itself and whenever I call account help each associate asks me to submit different information. My account has not been deactivated yet but I have received the notification that it will be deactivated.
5 replies
Seller_nRFmxiQg4EGrw
So when you sourced your products "from the brand", did you purchase with a wholesale account that was set up, with you first providing your sales tax/business license info?
Or did you order from their public facing RETAIL website/store?
Do you have written permission FROM THE BRAND to sell their products on Amazon?
Emet_Amazon
Hello @Seller_Mn7theP63C264,
Thank you for posting your concerns with your deactivation
You mentioned this was due to concerns of counterfeit and section 3, was this related to authenticity or intellectual properties? Can you post your original deactivation notice?
So when you sourced your products "from the brand", did you purchase with a wholesale account that was set up, with you first providing your sales tax/business license info?
Or did you order from their public facing RETAIL website/store?
Do you have written permission FROM THE BRAND to sell their products on Amazon?
As noted by @Seller_nRFmxiQg4EGrw, did your source these through the brands retail website? If so the documentation received will be an order confirmation or receipt, not an invoice. Receipts and order confirmations will traditionally have much less information, preventing us from verifying the full supply chain, or if you purchased or received these products in some situations. You can see our requirements for these on our invoice requirements help page, we also offer examples of common reasons for them not being accepted.
Additionally, if this was related to an intellectual property or should there be concerns with your supplier, we may require a letter of authorization. Please note all specific requirements in this help page as it needs to meet our requirements to be accepted.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_Mn7theP63C264,
Thank you for posting your notification.
Okay, upon review of the notification this appears to be related to a supply chain and account review. This will require a number of documents to verify not only you and your business, but also the inventory you sourced and received.
- Government Issued ID - Front and back in color
- Bank Statement - Name and Address of account owner must be verifiable, must also show purchase for mentioned inventory
- Registered Business - include articles of incorporation in the account owners name
- Valid Invoices - Invoices that lists the product and brand, and all required information from our responsible sourcing requirements
- Order confirmation - Proof of delivery of the invoiced products, including but not limited to tracking, bill of lading or delivery confirmation
All of these together will need to be verified to be accepted. When you've provided your documentation did you receive any type of information when they were rejected? We may occasionally mentioned concerns of dates, verification of the supplier. Typically if no information is provided it is generally the invoices that were rejected or missing information. They do not provide specifics on the reason for their decision on document reviews, but may offer guidance in some situations.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
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