Dear Amazon Support Team,

I am reaching out to request assistance in resolving an issue regarding our AWD shipment delivered on October 11, which has not yet been confirmed as received.

This shipment was sent as part of ISA 11679271296, but your records indicate otherwise, which contradicts our documentation.

To clarify and support our claim, we have provided the following evidence:

1. Proof of Delivery (POD): The POD clearly shows that Amazon Freight picked up the shipment.

2. Bill of Lading (BOL): The second page of the POD includes the BOL, which has been confirmed by Amazon.

3. BOL Details: The BOL explicitly states that the following shipments—STAR-SERUWPPQ5RMSY, STAR-UG2RK7K7SK34U, and STAR-UFREYAQX2XHVQ—are part of ISA 11679271296.

The trailer number for this shipment is Trl#V509270.

[Moderator Edit: Removed Personal Data]