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Read onlyhere is the case Id: 17382061121. We shipped an 8 Ounces order and We were Charged $33!!!! according to Fedex our product weight was 27 Pounds!!! The Indian representatives as usual just copy and paste ( They’re either not willing to help or They have no clue)
Any mod willing to escalate this?? We have paid over $40 dollars for shipping label on this order when the value of the product is just $28 Ridiculous!!
what were the dimensions of the package?
Are you referring to return shipping or outbound shipping?
Hello @Seller_flFgTCg8S2gzJ Thanks for sharing those case details about the recent shipping adjustment.
here is the case Id: 17382061121. We shipped an 8 Ounces order and We were Charged $33!!!! according to Fedex our product weight was 27 Pounds!!! The Indian representatives as usual just copy and paste ( They’re either not willing to help or They have no clue)
I asked our partner team to review the order from the above case and your dispute of the adjustment. I am happy to let you know that your dispute was successful, and that a reimbursement to your account will be credited for the amount of the adjustment. Please keep an eye out for that 'Other' transaction within the next few disbursement cycles.
Its amazing that this isn't considered theft. We keep having this with USPS and had one or two with Fedex. This is the only site it happens with. We sell the same products over and over with the same packaging. NO difference in weight. They take our $ and then point fingers at each other. We have contacted both shipping companies as well as Amazon. Zero help and just keep stealing our $$$