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Negative feedback that was meant for a different seller
Received a negative feedback from a buyer that was clearly meant for a different seller.
I can not contact the seller.
Opened a case with Amazon. They say do the "Request Removal". But there is no correct option to choose. No option for mistaken feedback left.
16 replies
Seller_kNAboD6kRgVt7
There is no way to remove this kind of feedback. You can only reply professionally to the feedback. I'd bet almost 50% of sellers here have this kind of feedback at some point.
When it happened to me, I just wrote "clearly this feedback about batteries was meant for a different seller, as I sell only books."
SEAmod
Hi @Seller_lGGaBJ4iSJwVu
Would you mind posting back with the ASIN the feedback is associated with and what the feedback says. I would like to take a look.
Susan
Seller_9EdlrqgJyv25K
A customer canceled their order, and I received negative feedback from them claiming I didn't refund their money. Since the order did not exist, I was unable to contact the customer, which was frustrating.
Seller_1JEfNWgSwIUeY
Same thing happened to me. Buyer bought touch-screen glass for a car navigation radio, and the feedback says something about "leaking water". It makes No Sense. Amazon needs broader seller protections. There are a lot of bad buyers out there
Seller_keSnEDesLFVwv
Most of these wrong seller problems would go away if Amazon would just re-write the feedback page.
The sales are too close together on the page, with inadequate borders between. So it is very easy to accidentally leave feedback for the wrong purchase.
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