Recieved authenticity complaint, then the complaint dissapeared from Account Health, but the ASIN still restricted
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Seller_zKzU6ewFNhNe0

Recieved authenticity complaint, then the complaint dissapeared from Account Health, but the ASIN still restricted

Recently we received a false authenticity complaint, and had our self-branded ASIN immediately shut down in the interim:

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Per the e-mail, we went to our Account Health there was "1" Product Authenticity Violation and a link to submit invoices, then the next day out of the blue it disappeared:

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Whether the customer withdrew the complaint, or Amazon caught our competitor submitting a false complaint, the 'strike' was removed, but so was the option to submit invoicing.

My 5-star ASIN remains inactive as a biproduct of the complaint being removed, with the inventory page directing me to the Account Health (where it says there are now 0 issues).

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Tags:Account Health, Deactivated, Materially different products, Product authenticity, Seller Support
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Stevie_Amazon

Hi there @Seller_zKzU6ewFNhNe0,

Thank you for utilizing the seller forums.

I see you have previously posted this thread about the same issue.

Per community guidelines, please only create one thread per issue.

All the best,

Stevie

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