Some of the tools within the ad-console have never worked
There is no data in for alot of the new or recently launched new data sets - Some of the tools within the ad-console have never worked for example detail page views, branded searches, add to cart, cumulative reach, units sold. They're there as options to select for columns however never actually worked or presented any data. Case ID 16001294161
2 replies
Joey_Amazon
Hello @Seller_T9kM09IWecfG3,
Thank you for utilizing the forums!
You can try the following troubleshooting steps to resolve the concern:
- Clearing your cache and cookies
- Changing the browser you are utilizing to access Seller Central
- Disconnecting from VPN
If the issue is still persisting, you can try the following steps:
- Open your browser and click on the three dots in the top right corner.
- Navigate to 'Settings' and select 'Reset Settings.'
- After resetting your browser, close all tabs.
- Log back into Seller Central and the Amazon Ads Console.
For additional support, you can contact an advertising support specialist directly here.
Hope this help!
Thank you,
Joey
Some of the tools within the ad-console have never worked
There is no data in for alot of the new or recently launched new data sets - Some of the tools within the ad-console have never worked for example detail page views, branded searches, add to cart, cumulative reach, units sold. They're there as options to select for columns however never actually worked or presented any data. Case ID 16001294161
Some of the tools within the ad-console have never worked
There is no data in for alot of the new or recently launched new data sets - Some of the tools within the ad-console have never worked for example detail page views, branded searches, add to cart, cumulative reach, units sold. They're there as options to select for columns however never actually worked or presented any data. Case ID 16001294161
2 replies
2 replies
Joey_Amazon
Hello @Seller_T9kM09IWecfG3,
Thank you for utilizing the forums!
You can try the following troubleshooting steps to resolve the concern:
- Clearing your cache and cookies
- Changing the browser you are utilizing to access Seller Central
- Disconnecting from VPN
If the issue is still persisting, you can try the following steps:
- Open your browser and click on the three dots in the top right corner.
- Navigate to 'Settings' and select 'Reset Settings.'
- After resetting your browser, close all tabs.
- Log back into Seller Central and the Amazon Ads Console.
For additional support, you can contact an advertising support specialist directly here.
Hope this help!
Thank you,
Joey
Joey_Amazon
Hello @Seller_T9kM09IWecfG3,
Thank you for utilizing the forums!
You can try the following troubleshooting steps to resolve the concern:
- Clearing your cache and cookies
- Changing the browser you are utilizing to access Seller Central
- Disconnecting from VPN
If the issue is still persisting, you can try the following steps:
- Open your browser and click on the three dots in the top right corner.
- Navigate to 'Settings' and select 'Reset Settings.'
- After resetting your browser, close all tabs.
- Log back into Seller Central and the Amazon Ads Console.
For additional support, you can contact an advertising support specialist directly here.
Hope this help!
Thank you,
Joey
Joey_Amazon
Hello @Seller_T9kM09IWecfG3,
Thank you for utilizing the forums!
You can try the following troubleshooting steps to resolve the concern:
- Clearing your cache and cookies
- Changing the browser you are utilizing to access Seller Central
- Disconnecting from VPN
If the issue is still persisting, you can try the following steps:
- Open your browser and click on the three dots in the top right corner.
- Navigate to 'Settings' and select 'Reset Settings.'
- After resetting your browser, close all tabs.
- Log back into Seller Central and the Amazon Ads Console.
For additional support, you can contact an advertising support specialist directly here.
Hope this help!
Thank you,
Joey
