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Seller_T9kM09IWecfG3

Some of the tools within the ad-console have never worked

There is no data in for alot of the new or recently launched new data sets - Some of the tools within the ad-console have never worked for example detail page views, branded searches, add to cart, cumulative reach, units sold. They're there as options to select for columns however never actually worked or presented any data. Case ID 16001294161

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2 replies
Tags:Advertising console
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Joey_Amazon

Hello @Seller_T9kM09IWecfG3,

Thank you for utilizing the forums!

You can try the following troubleshooting steps to resolve the concern:

  • Clearing your cache and cookies
  • Changing the browser you are utilizing to access Seller Central
  • Disconnecting from VPN

If the issue is still persisting, you can try the following steps:

  1. Open your browser and click on the three dots in the top right corner.
  2. Navigate to 'Settings' and select 'Reset Settings.'
  3. After resetting your browser, close all tabs.
  4. Log back into Seller Central and the Amazon Ads Console.

For additional support, you can contact an advertising support specialist directly here.

Hope this help!

Thank you,

Joey

01
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user profile
Seller_T9kM09IWecfG3

Some of the tools within the ad-console have never worked

There is no data in for alot of the new or recently launched new data sets - Some of the tools within the ad-console have never worked for example detail page views, branded searches, add to cart, cumulative reach, units sold. They're there as options to select for columns however never actually worked or presented any data. Case ID 16001294161

img

3 views
2 replies
Tags:Advertising console
00
Reply
user profile

Some of the tools within the ad-console have never worked

by Seller_T9kM09IWecfG3

There is no data in for alot of the new or recently launched new data sets - Some of the tools within the ad-console have never worked for example detail page views, branded searches, add to cart, cumulative reach, units sold. They're there as options to select for columns however never actually worked or presented any data. Case ID 16001294161

img

Tags:Advertising console
00
3 views
2 replies
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Joey_Amazon

Hello @Seller_T9kM09IWecfG3,

Thank you for utilizing the forums!

You can try the following troubleshooting steps to resolve the concern:

  • Clearing your cache and cookies
  • Changing the browser you are utilizing to access Seller Central
  • Disconnecting from VPN

If the issue is still persisting, you can try the following steps:

  1. Open your browser and click on the three dots in the top right corner.
  2. Navigate to 'Settings' and select 'Reset Settings.'
  3. After resetting your browser, close all tabs.
  4. Log back into Seller Central and the Amazon Ads Console.

For additional support, you can contact an advertising support specialist directly here.

Hope this help!

Thank you,

Joey

01
There are no more posts to display
user profile
Joey_Amazon

Hello @Seller_T9kM09IWecfG3,

Thank you for utilizing the forums!

You can try the following troubleshooting steps to resolve the concern:

  • Clearing your cache and cookies
  • Changing the browser you are utilizing to access Seller Central
  • Disconnecting from VPN

If the issue is still persisting, you can try the following steps:

  1. Open your browser and click on the three dots in the top right corner.
  2. Navigate to 'Settings' and select 'Reset Settings.'
  3. After resetting your browser, close all tabs.
  4. Log back into Seller Central and the Amazon Ads Console.

For additional support, you can contact an advertising support specialist directly here.

Hope this help!

Thank you,

Joey

01
user profile
Joey_Amazon

Hello @Seller_T9kM09IWecfG3,

Thank you for utilizing the forums!

You can try the following troubleshooting steps to resolve the concern:

  • Clearing your cache and cookies
  • Changing the browser you are utilizing to access Seller Central
  • Disconnecting from VPN

If the issue is still persisting, you can try the following steps:

  1. Open your browser and click on the three dots in the top right corner.
  2. Navigate to 'Settings' and select 'Reset Settings.'
  3. After resetting your browser, close all tabs.
  4. Log back into Seller Central and the Amazon Ads Console.

For additional support, you can contact an advertising support specialist directly here.

Hope this help!

Thank you,

Joey

01
Reply
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