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my account is deactivated becouse of below case: please help! I dont have the invoice what to do?
Hello,
Your Amazon selling account has been deactivated. Your listings have been removed in accordance with section 3 of the Amazon Services Business Solutions Agreement. We are withholding any funds available in your account. If you have FBA inventory of the items causing "inauthentic" complaints, they are currently ineligible for removal.
Why is this happening?
We have taken this measure because we have concerns about the authenticity of the items listed at the end of this email. In order to ensure that customers can shop with confidence on Amazon, we request additional information from sellers to confirm the authenticity of certain products. The sale of counterfeit products on Amazon is strictly prohibited. Amazon has several product detail and listing policies to ensure customers have a consistent buying experience and receive items in the condition they expect. Additional information regarding these policies can be found at the following Seller Central pages
How do I reactivate my account?
To reactivate your account, go to your "Account Health" and click on "Reactivate My Account" to submit necessary information.
What happens if I do not submit the required information?
If we do not receive the requested information your account will remain deactivated.
Any remaining FBA inventory of the items that caused "inauthentic" complaints will be destroyed at your expense, in accordance with the Business Solutions Agreement.
We're here to help
If you have questions about this policy or your account, contact us:
https://sellercentral.amazon.com/cu/contact-us
You can get help submitting your appeal in Seller Central Help:
https://sellercentral.amazon.com/gp/help/200370560
To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page:
The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
ASIN: B0CJH5RWPD
Title: Create Creatine Monohydrate Gummies for Men & Women, Boost Focus, Strength, and Endurance, Anti-Melting Formula, Vegan, Gluten-Free, Non-GMO, 1.5g of Creatine per Gummy (Orange, 90ct)
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Sincerely, Seller Performance Team https://www.amazon.com
4 replies
Seller_rI7BZIczK8iAC
Since you can't provide neither an invoice nor a "Letter of Authorization" from the brand owner your account will unfortunately remain deactivated. Unfortunately you will loose goods, money and seller account for this "inauthentic" issue.
Sorry, nobody can give you another or a better information.
Seller_kIukTwdhvntAp
"I dont have the invoice what to do?"
Did you just LOSE the invoice? Get another copy from your wholesaler.
If you bought RETAIL and only had a receipt to begin with, you are toast. Go sell elsewhere but learn the site rules before you even start there!
As @Seller_rI7BZIczK8iACnoted, this is going to cost you everything that is at Amazon.
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