I need help getting my seller account reactivated after it was deactivated by error
Dear Amazon team,
I am trying to reactivate my Amazon seller account due to an error. I wrote, created, and sell children’s piano method books under my own brand.
Two months ago, I hired an independent contractor to assist solely with cataloging and optimizing product listings. The independent contractor was at my house and I logged into my Amazon Seller account using his laptop, which was the same device he used when he worked from home. I did not share any other personal or account information with him.
After working with him for a week and a half, my Amazing Seller Account was deactivated because of relational association with another account that I did not know anything about, VSS Collections.
Then I found out that this independent contractor previously had an Amazon Seller account (VSS Collections) that has been deactivated. He did not disclose this at all before. There was no way for me to know this. But then because he was logged into my Seller Account on his computer, Amazon assumed this relationship.
As soon as I found this out, I terminated the contract between SPK Publishing and the independent contractor. I also made sure that passwords were changed, that he was fully logged out of my account on his device, and that all cookies and cache were cleared. I submitted an appeal, it was rejected, so we took all of those steps again, and even got a notarized affidavit saying that our business relationship has been terminated.
The contractor’s prior account history was unknown to me when I hired him and our Amazon Sellers accounts are in no way related. He cannot reactivate his account, but I have no relationship to VSS Collections, and this is very clear if you were to look at the products that we sell and our 12 year history on Amazon.
Can someone please help me? I've spent dozens of hours trying to solve this, and we have appealed several times, but nothing has worked. The person reviewing our documents doesn't seem to understand that we have no relationship with this other account. Thank you so much.
0 replies
Seller_J46Ruz3VzvWCV
- Was this dated with beginning and ending dates?
- Did both of you sign it?
Post your actual suspension notice & appeal. Tag me and I'll critique it.
Also maybe read over this thread I wrote - [Informative] Help for Suspended for Section 3 - We found that your account is related to an account that may not be used to sell on our site
Seller_mSOku66YeEpDa
[Moderator Edit: removed personal solicitations]
Atlas_Amazon
Hello @Seller_paG2rM5cOppzv
Thank you for the information provided regarding the issues you have encountered with the association that has occurred. I understand that it came as a result of working with an independent contractor who had a former account. I know this situation has been frustrating given they did not disclose to you their previous history.
However, there will still have been association that occurred which does need to be explained. You mention having submitted information previously, but it was rejected. Can you clarify what the appeal contained?
Generally, for situations involving a hired third party, we would recommend compiling information regarding the agreement between you and them, proof of payment, and an explanation of any shared details or information. Our team will review and verify that it aligns with what they are seeing.
If they identify any discrepancies or cannot verify aspects of the submission, they will be obligated to reject. The only option if you cannot provide a sufficient submission would be for your contractor to resolve their account concerns.
We encourage you to continue to share any information or details you have on this situation to this thread so we may continue to provide support.
Best,
Atlas
I need help getting my seller account reactivated after it was deactivated by error
Dear Amazon team,
I am trying to reactivate my Amazon seller account due to an error. I wrote, created, and sell children’s piano method books under my own brand.
Two months ago, I hired an independent contractor to assist solely with cataloging and optimizing product listings. The independent contractor was at my house and I logged into my Amazon Seller account using his laptop, which was the same device he used when he worked from home. I did not share any other personal or account information with him.
After working with him for a week and a half, my Amazing Seller Account was deactivated because of relational association with another account that I did not know anything about, VSS Collections.
Then I found out that this independent contractor previously had an Amazon Seller account (VSS Collections) that has been deactivated. He did not disclose this at all before. There was no way for me to know this. But then because he was logged into my Seller Account on his computer, Amazon assumed this relationship.
As soon as I found this out, I terminated the contract between SPK Publishing and the independent contractor. I also made sure that passwords were changed, that he was fully logged out of my account on his device, and that all cookies and cache were cleared. I submitted an appeal, it was rejected, so we took all of those steps again, and even got a notarized affidavit saying that our business relationship has been terminated.
The contractor’s prior account history was unknown to me when I hired him and our Amazon Sellers accounts are in no way related. He cannot reactivate his account, but I have no relationship to VSS Collections, and this is very clear if you were to look at the products that we sell and our 12 year history on Amazon.
Can someone please help me? I've spent dozens of hours trying to solve this, and we have appealed several times, but nothing has worked. The person reviewing our documents doesn't seem to understand that we have no relationship with this other account. Thank you so much.
I need help getting my seller account reactivated after it was deactivated by error
Dear Amazon team,
I am trying to reactivate my Amazon seller account due to an error. I wrote, created, and sell children’s piano method books under my own brand.
Two months ago, I hired an independent contractor to assist solely with cataloging and optimizing product listings. The independent contractor was at my house and I logged into my Amazon Seller account using his laptop, which was the same device he used when he worked from home. I did not share any other personal or account information with him.
After working with him for a week and a half, my Amazing Seller Account was deactivated because of relational association with another account that I did not know anything about, VSS Collections.
Then I found out that this independent contractor previously had an Amazon Seller account (VSS Collections) that has been deactivated. He did not disclose this at all before. There was no way for me to know this. But then because he was logged into my Seller Account on his computer, Amazon assumed this relationship.
As soon as I found this out, I terminated the contract between SPK Publishing and the independent contractor. I also made sure that passwords were changed, that he was fully logged out of my account on his device, and that all cookies and cache were cleared. I submitted an appeal, it was rejected, so we took all of those steps again, and even got a notarized affidavit saying that our business relationship has been terminated.
The contractor’s prior account history was unknown to me when I hired him and our Amazon Sellers accounts are in no way related. He cannot reactivate his account, but I have no relationship to VSS Collections, and this is very clear if you were to look at the products that we sell and our 12 year history on Amazon.
Can someone please help me? I've spent dozens of hours trying to solve this, and we have appealed several times, but nothing has worked. The person reviewing our documents doesn't seem to understand that we have no relationship with this other account. Thank you so much.
0 replies
0 replies
Seller_J46Ruz3VzvWCV
- Was this dated with beginning and ending dates?
- Did both of you sign it?
Post your actual suspension notice & appeal. Tag me and I'll critique it.
Also maybe read over this thread I wrote - [Informative] Help for Suspended for Section 3 - We found that your account is related to an account that may not be used to sell on our site
Seller_mSOku66YeEpDa
[Moderator Edit: removed personal solicitations]
Atlas_Amazon
Hello @Seller_paG2rM5cOppzv
Thank you for the information provided regarding the issues you have encountered with the association that has occurred. I understand that it came as a result of working with an independent contractor who had a former account. I know this situation has been frustrating given they did not disclose to you their previous history.
However, there will still have been association that occurred which does need to be explained. You mention having submitted information previously, but it was rejected. Can you clarify what the appeal contained?
Generally, for situations involving a hired third party, we would recommend compiling information regarding the agreement between you and them, proof of payment, and an explanation of any shared details or information. Our team will review and verify that it aligns with what they are seeing.
If they identify any discrepancies or cannot verify aspects of the submission, they will be obligated to reject. The only option if you cannot provide a sufficient submission would be for your contractor to resolve their account concerns.
We encourage you to continue to share any information or details you have on this situation to this thread so we may continue to provide support.
Best,
Atlas
Seller_J46Ruz3VzvWCV
- Was this dated with beginning and ending dates?
- Did both of you sign it?
Post your actual suspension notice & appeal. Tag me and I'll critique it.
Also maybe read over this thread I wrote - [Informative] Help for Suspended for Section 3 - We found that your account is related to an account that may not be used to sell on our site
Seller_J46Ruz3VzvWCV
- Was this dated with beginning and ending dates?
- Did both of you sign it?
Post your actual suspension notice & appeal. Tag me and I'll critique it.
Also maybe read over this thread I wrote - [Informative] Help for Suspended for Section 3 - We found that your account is related to an account that may not be used to sell on our site
Seller_mSOku66YeEpDa
[Moderator Edit: removed personal solicitations]
Seller_mSOku66YeEpDa
[Moderator Edit: removed personal solicitations]
Atlas_Amazon
Hello @Seller_paG2rM5cOppzv
Thank you for the information provided regarding the issues you have encountered with the association that has occurred. I understand that it came as a result of working with an independent contractor who had a former account. I know this situation has been frustrating given they did not disclose to you their previous history.
However, there will still have been association that occurred which does need to be explained. You mention having submitted information previously, but it was rejected. Can you clarify what the appeal contained?
Generally, for situations involving a hired third party, we would recommend compiling information regarding the agreement between you and them, proof of payment, and an explanation of any shared details or information. Our team will review and verify that it aligns with what they are seeing.
If they identify any discrepancies or cannot verify aspects of the submission, they will be obligated to reject. The only option if you cannot provide a sufficient submission would be for your contractor to resolve their account concerns.
We encourage you to continue to share any information or details you have on this situation to this thread so we may continue to provide support.
Best,
Atlas
Atlas_Amazon
Hello @Seller_paG2rM5cOppzv
Thank you for the information provided regarding the issues you have encountered with the association that has occurred. I understand that it came as a result of working with an independent contractor who had a former account. I know this situation has been frustrating given they did not disclose to you their previous history.
However, there will still have been association that occurred which does need to be explained. You mention having submitted information previously, but it was rejected. Can you clarify what the appeal contained?
Generally, for situations involving a hired third party, we would recommend compiling information regarding the agreement between you and them, proof of payment, and an explanation of any shared details or information. Our team will review and verify that it aligns with what they are seeing.
If they identify any discrepancies or cannot verify aspects of the submission, they will be obligated to reject. The only option if you cannot provide a sufficient submission would be for your contractor to resolve their account concerns.
We encourage you to continue to share any information or details you have on this situation to this thread so we may continue to provide support.
Best,
Atlas
