I recently received an email from Amazon stating that my Account set to inactive due to dormancy and I needed to update my credit card information. I updated my credit card information, however my listing in the US says inactive on my Account Information page. However, my listing still says Active on my Manage Inventory page.

There was another listing that was added recently so I received another email from Amazon requesting that I verify my seller information in North America and Australia.

I do not sell in Australia but I did resubmit documentation for North America and I am awaiting a response.

I already verified my seller information twice before (once during initial application and then again a few months later) so I'm not sure why I need to verify again. Has anyone else experienced this issue? I am relatively new to selling on Amazon wasn't sure if this was a common experience. My account health is good and there hasn't been any other issues. What do I need to do to get my US listing back up?

This is what was in the email

Subject: Action Required - Account Set to Inactive due to Dormancy

Hello,

We have temporarily placed your selling account in an inactive status. While inactive, your listings will remain active and your disbursements will continue as scheduled. However, you are temporarily unable to make updates to your listings or account settings. This action does not impact your Account Health.

Why did this happen?

We have taken this action due to an extended period of inactivity on your account. To protect your business, we have restricted changes to your account until we can verify your identity.

How do I verify my identity and reactivate my account?

To verify your identity and reactivate your selling account, please log in to Seller Central.

I received an email sometime ago that my account was dormant and set to be inactive and that I needed to update CC details. My CC wasn't expired so I assumed it was a phishing attempt and ignored it. Fast Forward to now and I created a listing and received another email stating I need to verify selling on Amazon account with 2 links. "Amazon North America" and "Amazon Australia". First off....I do NOT sell in Australia.

I create a case# 15409290951 and their response is:

1. Go to "Settings" and select "Account Info":

2. Click "Reactivate Account" and follow the next steps

There is nothing there that says "Reactivate Account"

I reply and show them what I see on screen and they send this: We have reviewed your submission, but we could not complete your verification. As a result, your account will not be activated.

Need some help here. I updated my CC info.