Account set to inactive from dormancy?
I received an email sometime ago that my account was dormant and set to be inactive and that I needed to update CC details. My CC wasn't expired so I assumed it was a phishing attempt and ignored it. Fast Forward to now and I created a listing and received another email stating I need to verify selling on Amazon account with 2 links. "Amazon North America" and "Amazon Australia". First off....I do NOT sell in Australia.
I create a case# 15409290951 and their response is:
1. Go to "Settings" and select "Account Info":
2. Click "Reactivate Account" and follow the next steps
There is nothing there that says "Reactivate Account"
I reply and show them what I see on screen and they send this: We have reviewed your submission, but we could not complete your verification. As a result, your account will not be activated.
Need some help here. I updated my CC info.
3 replies
Seller_cGJwEgRxAFtTL
I clicked the Australia Link and got the verification page and changed it to United States and sent in the paperwork. We will see what happens.
Stevie_Amazon
Hi there @Seller_cGJwEgRxAFtTL,
I do apologize for the time it has taken me to respond here; I greatly appreciate your patience!
I wanted to check in here and see if you still need assistance here, or if you have any update for the community in terms of your account status. Please do not hesitate to follow up here and provide further details or just check in and let us know what worked for you to move forward from dormancy.
All the best,
Stevie.
