New Seller Incentive: $100 Shipping Credit Not Applied – Frustrated with No Resolution Since October 1st
Hello everyone,
I'm reaching out to see if anyone has advice, as I'm growing increasingly frustrated with the lack of resolution despite multiple conversations and cases raised with Amazon Seller Support since October 1st.
Under the new seller incentive program, I was supposed to receive a $100 credit toward my shipping costs for using Amazon’s partnered carrier, UPS. Here’s the full situation:
Initial Charges: My shipment cost $165.37, with an additional $25 customs charge. I expected the $100 credit to be applied automatically, but instead, Amazon has been charging the full amount to my credit card without applying the promised credit.
Cases Raised Since October 1st: Since then, I've raised three cases with no resolution:
Case ID 16357166881 and Case ID 16327354151 both show as "transferred in" status but have not moved forward.
My latest case, Case ID 16502231381, is showing "pending Amazon action," but no updates have been provided.
Assurances Given: I was advised to update my charge method, which I did, with the assurance that the pending $47.59 would not be deducted and that the $100 credit would be applied to my deposit method. Despite this, Amazon still attempted to deduct the pending balance.
Current Status: Amazon Support recently told me that a resolution would be given within 24 to 48 hours, but it has now been 5 days without any update. The delay, despite multiple promises and cases, has been very frustrating.
Has anyone else experienced this, or do you have suggestions on how I might finally get this resolved? I’d greatly appreciate any advice.
Thank you in advance.
0 replies
Seller_LeoWyIoEirlTH
You have been waiting 5 days?
I have been waiting for this since June of 2024 and I have my second case that has been open and "pending amazon action" since September 6th 2024 where they follow up with me once a week telling me it is being "escalated" and no one helps me.
My money shows that it was already disbursed to me for the $100 shipping credit and no one can ever find any non-existent proof of this that obviously never took place,
I was also supposed to get the "up to $400 in inbound placement fees" and that is in the same status- getting nowhere!
Good luck! No offense-but I am happy I am not the only one... Wish they could just have someone credit our accounts or tell us why they won't. It's so annoying!
Seller_c9lY8wF1Vo61O
If you need help with understanding the Amazon's policies and fees, please let me know. You can also check my bio.
Christine_Amazon
Hello @Seller_PGoOtlShhD2EK
Christine here from Amazon Forums.
I do see that your case 16502231381 is PAA, please follow up on this case.
If after the case gets resolved you are still having issues, please let know so we can double-check for you, however in this case we will need to wait for the team in charge to finish their investigation.
Christine.
New Seller Incentive: $100 Shipping Credit Not Applied – Frustrated with No Resolution Since October 1st
Hello everyone,
I'm reaching out to see if anyone has advice, as I'm growing increasingly frustrated with the lack of resolution despite multiple conversations and cases raised with Amazon Seller Support since October 1st.
Under the new seller incentive program, I was supposed to receive a $100 credit toward my shipping costs for using Amazon’s partnered carrier, UPS. Here’s the full situation:
Initial Charges: My shipment cost $165.37, with an additional $25 customs charge. I expected the $100 credit to be applied automatically, but instead, Amazon has been charging the full amount to my credit card without applying the promised credit.
Cases Raised Since October 1st: Since then, I've raised three cases with no resolution:
Case ID 16357166881 and Case ID 16327354151 both show as "transferred in" status but have not moved forward.
My latest case, Case ID 16502231381, is showing "pending Amazon action," but no updates have been provided.
Assurances Given: I was advised to update my charge method, which I did, with the assurance that the pending $47.59 would not be deducted and that the $100 credit would be applied to my deposit method. Despite this, Amazon still attempted to deduct the pending balance.
Current Status: Amazon Support recently told me that a resolution would be given within 24 to 48 hours, but it has now been 5 days without any update. The delay, despite multiple promises and cases, has been very frustrating.
Has anyone else experienced this, or do you have suggestions on how I might finally get this resolved? I’d greatly appreciate any advice.
Thank you in advance.
New Seller Incentive: $100 Shipping Credit Not Applied – Frustrated with No Resolution Since October 1st
Hello everyone,
I'm reaching out to see if anyone has advice, as I'm growing increasingly frustrated with the lack of resolution despite multiple conversations and cases raised with Amazon Seller Support since October 1st.
Under the new seller incentive program, I was supposed to receive a $100 credit toward my shipping costs for using Amazon’s partnered carrier, UPS. Here’s the full situation:
Initial Charges: My shipment cost $165.37, with an additional $25 customs charge. I expected the $100 credit to be applied automatically, but instead, Amazon has been charging the full amount to my credit card without applying the promised credit.
Cases Raised Since October 1st: Since then, I've raised three cases with no resolution:
Case ID 16357166881 and Case ID 16327354151 both show as "transferred in" status but have not moved forward.
My latest case, Case ID 16502231381, is showing "pending Amazon action," but no updates have been provided.
Assurances Given: I was advised to update my charge method, which I did, with the assurance that the pending $47.59 would not be deducted and that the $100 credit would be applied to my deposit method. Despite this, Amazon still attempted to deduct the pending balance.
Current Status: Amazon Support recently told me that a resolution would be given within 24 to 48 hours, but it has now been 5 days without any update. The delay, despite multiple promises and cases, has been very frustrating.
Has anyone else experienced this, or do you have suggestions on how I might finally get this resolved? I’d greatly appreciate any advice.
Thank you in advance.
0 replies
0 replies
Seller_LeoWyIoEirlTH
You have been waiting 5 days?
I have been waiting for this since June of 2024 and I have my second case that has been open and "pending amazon action" since September 6th 2024 where they follow up with me once a week telling me it is being "escalated" and no one helps me.
My money shows that it was already disbursed to me for the $100 shipping credit and no one can ever find any non-existent proof of this that obviously never took place,
I was also supposed to get the "up to $400 in inbound placement fees" and that is in the same status- getting nowhere!
Good luck! No offense-but I am happy I am not the only one... Wish they could just have someone credit our accounts or tell us why they won't. It's so annoying!
Seller_c9lY8wF1Vo61O
If you need help with understanding the Amazon's policies and fees, please let me know. You can also check my bio.
Christine_Amazon
Hello @Seller_PGoOtlShhD2EK
Christine here from Amazon Forums.
I do see that your case 16502231381 is PAA, please follow up on this case.
If after the case gets resolved you are still having issues, please let know so we can double-check for you, however in this case we will need to wait for the team in charge to finish their investigation.
Christine.
Seller_LeoWyIoEirlTH
You have been waiting 5 days?
I have been waiting for this since June of 2024 and I have my second case that has been open and "pending amazon action" since September 6th 2024 where they follow up with me once a week telling me it is being "escalated" and no one helps me.
My money shows that it was already disbursed to me for the $100 shipping credit and no one can ever find any non-existent proof of this that obviously never took place,
I was also supposed to get the "up to $400 in inbound placement fees" and that is in the same status- getting nowhere!
Good luck! No offense-but I am happy I am not the only one... Wish they could just have someone credit our accounts or tell us why they won't. It's so annoying!
Seller_LeoWyIoEirlTH
You have been waiting 5 days?
I have been waiting for this since June of 2024 and I have my second case that has been open and "pending amazon action" since September 6th 2024 where they follow up with me once a week telling me it is being "escalated" and no one helps me.
My money shows that it was already disbursed to me for the $100 shipping credit and no one can ever find any non-existent proof of this that obviously never took place,
I was also supposed to get the "up to $400 in inbound placement fees" and that is in the same status- getting nowhere!
Good luck! No offense-but I am happy I am not the only one... Wish they could just have someone credit our accounts or tell us why they won't. It's so annoying!
Seller_c9lY8wF1Vo61O
If you need help with understanding the Amazon's policies and fees, please let me know. You can also check my bio.
Seller_c9lY8wF1Vo61O
If you need help with understanding the Amazon's policies and fees, please let me know. You can also check my bio.
Christine_Amazon
Hello @Seller_PGoOtlShhD2EK
Christine here from Amazon Forums.
I do see that your case 16502231381 is PAA, please follow up on this case.
If after the case gets resolved you are still having issues, please let know so we can double-check for you, however in this case we will need to wait for the team in charge to finish their investigation.
Christine.
Christine_Amazon
Hello @Seller_PGoOtlShhD2EK
Christine here from Amazon Forums.
I do see that your case 16502231381 is PAA, please follow up on this case.
If after the case gets resolved you are still having issues, please let know so we can double-check for you, however in this case we will need to wait for the team in charge to finish their investigation.
Christine.
