Lost Buybox/Feature offer

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Seller_PPjSEmxfmn2tD

Lost Buybox/Feature offer

All the products in our store lost all the linked buyboxes on December 7, and have been looking for Amazon experts to communicate with us for more than two weeks hoping to recover all our linked buyboxes but have not gotten any effective help, can you please tell me if anyone else is experiencing a similar situation now, we've been waiting for half a month now and there's no way to keep on waiting, can anyone help me?

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Tags:Buy Box, Feature Offer
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Ka_Amazon

Hello @Seller_PPjSEmxfmn2tD,

My name is Ka, it's a pleasure to meet you.

I understand that you have lost the BuyBox for many of your listings at some point in December, I'm sorry to hear that.

I will reach our internal team in order to review your case and let us know how we can help you. Unfortunately, we cannot guarantee any specific outcome from this escalation.

I will keep you posted once we have an update.

Regards, Ka

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Ka_Amazon

Hello @Seller_PPjSEmxfmn2tD,

I'm happy to inform you that our internal team has reviewed your case and they have restore the Featured Offer for your listings.

I hope I was able to assist you with your case on this matter.

Have a wonderful weekend.

Best regards, Ka

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