We've noticed lately that customers have been asking us for returns instead of requesting them through Amazon. Normally when we get these messages, we just assume they're not familiar with the process and provide instructions on how to request a return through Amazon. Today, however, we had two customers say that there was no option for return when they pulled up the order on their ap. One provided pictures that showed Amazon said "this product is not eligible for return or replacement.... this item was not sold by Amazon, so contact the seller if you have any questions". We also had another customer complaining that they were being charged $5 for their shipping label. I'm not sure if something changed but we didn't change our return policy. We've always just gone along with Amazon's policy. Does anyone know if something has changed? We're FBM btw.