Unable to verify bank account due to 3rd party service
I have been trying to add a new deposit method to my account for two weeks. Whenever I go to "Deposit Methods" and "Add new deposit method" , it asks for an approval via notification to my mobile number. However, I am not receiving any notification link for it, even though I can get OTP for logging in just fine.I have checked my phone for any blocked messages and talked to my mobile carrier too, but it doesn't resolve this matter.I have filed two different cases, but neither was able to adequately help me. Your assistance is appreciated. I am needing to verify/change deposit method to verify I am who I say I am, but cannot change until I do verify? I was using a third party service for my bank account, but after a lapse in sales, they closed my account, so I am unable to verify that account. Payability was the service. Please help.
In short, I was using Payability as my deposit method, I was very ill and my sales lapsed, not meeting their $5k/month sales quota and they closed my account I am unable to access this account to verify who I am, and I am unable to manage my account and switch it to a bank account I have on my other international sales channels becauseI am unable to receive the notifications when I go to "Manage my deposit methods" please help
Case.ID 16874824621
Unable to verify bank account due to 3rd party service
I have been trying to add a new deposit method to my account for two weeks. Whenever I go to "Deposit Methods" and "Add new deposit method" , it asks for an approval via notification to my mobile number. However, I am not receiving any notification link for it, even though I can get OTP for logging in just fine.I have checked my phone for any blocked messages and talked to my mobile carrier too, but it doesn't resolve this matter.I have filed two different cases, but neither was able to adequately help me. Your assistance is appreciated. I am needing to verify/change deposit method to verify I am who I say I am, but cannot change until I do verify? I was using a third party service for my bank account, but after a lapse in sales, they closed my account, so I am unable to verify that account. Payability was the service. Please help.
In short, I was using Payability as my deposit method, I was very ill and my sales lapsed, not meeting their $5k/month sales quota and they closed my account I am unable to access this account to verify who I am, and I am unable to manage my account and switch it to a bank account I have on my other international sales channels becauseI am unable to receive the notifications when I go to "Manage my deposit methods" please help
Case.ID 16874824621
1 reply
Connor_Amazon
Hi @Seller_Ktb0HVIfE9e3P
Connor from Amazon here, thanks for reaching out.
We are not able to change the deposit method on your account due to account security measures.
Since you are not able to receive the notification, you can temporarily remove the primary mobile number from your account and opt to receive notifications via email. If the issue persists after checking these points, you may try removing the current phone number from your Seller Central account and adding an alternative number that can receive SMS notifications.
Steps to Update Contact Information:
1. Log in to your Seller Central account.
2. Navigate to the Home page.
3. Click the widget icon in the top right corner of the Home page and select "Login Settings."
4. You will see your primary phone number and email address. Click "Edit" next to the phone number.
5. Follow the on-screen instructions to update your contact details.
6. Once the deposit method update is complete, you can re-add your original phone number.
Important Reminder: We recommend completing the action within 15 minutes after receiving the SMS to ensure a smooth process.
Let me know if that works,
Connor
Unable to verify bank account due to 3rd party service
I have been trying to add a new deposit method to my account for two weeks. Whenever I go to "Deposit Methods" and "Add new deposit method" , it asks for an approval via notification to my mobile number. However, I am not receiving any notification link for it, even though I can get OTP for logging in just fine.I have checked my phone for any blocked messages and talked to my mobile carrier too, but it doesn't resolve this matter.I have filed two different cases, but neither was able to adequately help me. Your assistance is appreciated. I am needing to verify/change deposit method to verify I am who I say I am, but cannot change until I do verify? I was using a third party service for my bank account, but after a lapse in sales, they closed my account, so I am unable to verify that account. Payability was the service. Please help.
In short, I was using Payability as my deposit method, I was very ill and my sales lapsed, not meeting their $5k/month sales quota and they closed my account I am unable to access this account to verify who I am, and I am unable to manage my account and switch it to a bank account I have on my other international sales channels becauseI am unable to receive the notifications when I go to "Manage my deposit methods" please help
Case.ID 16874824621
Unable to verify bank account due to 3rd party service
I have been trying to add a new deposit method to my account for two weeks. Whenever I go to "Deposit Methods" and "Add new deposit method" , it asks for an approval via notification to my mobile number. However, I am not receiving any notification link for it, even though I can get OTP for logging in just fine.I have checked my phone for any blocked messages and talked to my mobile carrier too, but it doesn't resolve this matter.I have filed two different cases, but neither was able to adequately help me. Your assistance is appreciated. I am needing to verify/change deposit method to verify I am who I say I am, but cannot change until I do verify? I was using a third party service for my bank account, but after a lapse in sales, they closed my account, so I am unable to verify that account. Payability was the service. Please help.
In short, I was using Payability as my deposit method, I was very ill and my sales lapsed, not meeting their $5k/month sales quota and they closed my account I am unable to access this account to verify who I am, and I am unable to manage my account and switch it to a bank account I have on my other international sales channels becauseI am unable to receive the notifications when I go to "Manage my deposit methods" please help
Case.ID 16874824621
Unable to verify bank account due to 3rd party service
I have been trying to add a new deposit method to my account for two weeks. Whenever I go to "Deposit Methods" and "Add new deposit method" , it asks for an approval via notification to my mobile number. However, I am not receiving any notification link for it, even though I can get OTP for logging in just fine.I have checked my phone for any blocked messages and talked to my mobile carrier too, but it doesn't resolve this matter.I have filed two different cases, but neither was able to adequately help me. Your assistance is appreciated. I am needing to verify/change deposit method to verify I am who I say I am, but cannot change until I do verify? I was using a third party service for my bank account, but after a lapse in sales, they closed my account, so I am unable to verify that account. Payability was the service. Please help.
In short, I was using Payability as my deposit method, I was very ill and my sales lapsed, not meeting their $5k/month sales quota and they closed my account I am unable to access this account to verify who I am, and I am unable to manage my account and switch it to a bank account I have on my other international sales channels becauseI am unable to receive the notifications when I go to "Manage my deposit methods" please help
Case.ID 16874824621
1 reply
1 reply
Connor_Amazon
Hi @Seller_Ktb0HVIfE9e3P
Connor from Amazon here, thanks for reaching out.
We are not able to change the deposit method on your account due to account security measures.
Since you are not able to receive the notification, you can temporarily remove the primary mobile number from your account and opt to receive notifications via email. If the issue persists after checking these points, you may try removing the current phone number from your Seller Central account and adding an alternative number that can receive SMS notifications.
Steps to Update Contact Information:
1. Log in to your Seller Central account.
2. Navigate to the Home page.
3. Click the widget icon in the top right corner of the Home page and select "Login Settings."
4. You will see your primary phone number and email address. Click "Edit" next to the phone number.
5. Follow the on-screen instructions to update your contact details.
6. Once the deposit method update is complete, you can re-add your original phone number.
Important Reminder: We recommend completing the action within 15 minutes after receiving the SMS to ensure a smooth process.
Let me know if that works,
Connor
Connor_Amazon
Hi @Seller_Ktb0HVIfE9e3P
Connor from Amazon here, thanks for reaching out.
We are not able to change the deposit method on your account due to account security measures.
Since you are not able to receive the notification, you can temporarily remove the primary mobile number from your account and opt to receive notifications via email. If the issue persists after checking these points, you may try removing the current phone number from your Seller Central account and adding an alternative number that can receive SMS notifications.
Steps to Update Contact Information:
1. Log in to your Seller Central account.
2. Navigate to the Home page.
3. Click the widget icon in the top right corner of the Home page and select "Login Settings."
4. You will see your primary phone number and email address. Click "Edit" next to the phone number.
5. Follow the on-screen instructions to update your contact details.
6. Once the deposit method update is complete, you can re-add your original phone number.
Important Reminder: We recommend completing the action within 15 minutes after receiving the SMS to ensure a smooth process.
Let me know if that works,
Connor
Connor_Amazon
Hi @Seller_Ktb0HVIfE9e3P
Connor from Amazon here, thanks for reaching out.
We are not able to change the deposit method on your account due to account security measures.
Since you are not able to receive the notification, you can temporarily remove the primary mobile number from your account and opt to receive notifications via email. If the issue persists after checking these points, you may try removing the current phone number from your Seller Central account and adding an alternative number that can receive SMS notifications.
Steps to Update Contact Information:
1. Log in to your Seller Central account.
2. Navigate to the Home page.
3. Click the widget icon in the top right corner of the Home page and select "Login Settings."
4. You will see your primary phone number and email address. Click "Edit" next to the phone number.
5. Follow the on-screen instructions to update your contact details.
6. Once the deposit method update is complete, you can re-add your original phone number.
Important Reminder: We recommend completing the action within 15 minutes after receiving the SMS to ensure a smooth process.
Let me know if that works,
Connor
