How to submit my details as an evidence to re-activate my account back again
Recently my account got deactivated, because of the following reason:
For my country (Armenia) you don't let me to receive SMS since there is not my country code in your drop down list.
Thus I Used a public phone number in USA region to receive 2FA SMS.
And my that action led to deactivate my account. by you.
My question is , how can I submit all this details to get my account re-activated back again .
when I do this with a "Submit details" I always get a dummy automatic text. I need to have a live support chat to make my issue understandable .
How to submit my details as an evidence to re-activate my account back again
Recently my account got deactivated, because of the following reason:
For my country (Armenia) you don't let me to receive SMS since there is not my country code in your drop down list.
Thus I Used a public phone number in USA region to receive 2FA SMS.
And my that action led to deactivate my account. by you.
My question is , how can I submit all this details to get my account re-activated back again .
when I do this with a "Submit details" I always get a dummy automatic text. I need to have a live support chat to make my issue understandable .
2 replies
Seller_J46Ruz3VzvWCV
That's odd. The last time I recall something like this it had to do with the Amazon site registration came through, and I don't recall how it was resolved.
This is what Amazon had to say on it though, which might help you some.
"To check if your country is accepted for seller registration, please refer the below Help Page:
https://sellercentral.amazon.com/gp/help/G200405020?referral=A1VKX5FBDSDR71_A3TOIQG9L5H5RI
If your country is present in the list of accepted countries but not showing up in Country of Issue drop down, it means the you have entered the global registration pipeline where the country is not supported. In this case, you have missed the FAQ and proceeded by selecting some other country for Business Location and then got stuck on further steps.
In order to complete registration we would recommend you to restart the registration using a new email ID and select the FAQ “What if my country is not listed?” on the very first page of registration.
Your country does not have phone support. You should be able to get Chat though.
Levi_Dylan_Amazon
Hello @Seller_fKNPOptaZYxOz,
Thank you for reaching out on the forums.
Thus I Used a public phone number in USA region to receive 2FA SMS.
And my that action led to deactivate my account. by you.
when I do this with a "Submit details" I always get a dummy automatic text. I need to have a live support chat to make my issue understandable .
From what you have shared, this sounds like your account was deactivated for a violation of the multiple accounts policy and you are seeking guidance on what is required to get this resolved. I understand that lack of support in this scenario is frustrating for you, so I am here to take a look.
Typically, you will have 2 options to resolve this and they are as follows:
-Identify how the accounts have been found to be related to one another and prove they are no longer related.
OR
-Ensure that the related account is reinstated.
So I can help you the best, can you please share the deactivation performance notification and any case log ID's from your account? This was I can work with our partner teams to learn all of the details and available appeal paths for your situation.
I am looking forward to your response and assisting you from here. The forums community and I are here to support you.
Wishing you the best,
LeviDylan
How to submit my details as an evidence to re-activate my account back again
Recently my account got deactivated, because of the following reason:
For my country (Armenia) you don't let me to receive SMS since there is not my country code in your drop down list.
Thus I Used a public phone number in USA region to receive 2FA SMS.
And my that action led to deactivate my account. by you.
My question is , how can I submit all this details to get my account re-activated back again .
when I do this with a "Submit details" I always get a dummy automatic text. I need to have a live support chat to make my issue understandable .
How to submit my details as an evidence to re-activate my account back again
Recently my account got deactivated, because of the following reason:
For my country (Armenia) you don't let me to receive SMS since there is not my country code in your drop down list.
Thus I Used a public phone number in USA region to receive 2FA SMS.
And my that action led to deactivate my account. by you.
My question is , how can I submit all this details to get my account re-activated back again .
when I do this with a "Submit details" I always get a dummy automatic text. I need to have a live support chat to make my issue understandable .
How to submit my details as an evidence to re-activate my account back again
Recently my account got deactivated, because of the following reason:
For my country (Armenia) you don't let me to receive SMS since there is not my country code in your drop down list.
Thus I Used a public phone number in USA region to receive 2FA SMS.
And my that action led to deactivate my account. by you.
My question is , how can I submit all this details to get my account re-activated back again .
when I do this with a "Submit details" I always get a dummy automatic text. I need to have a live support chat to make my issue understandable .
2 replies
2 replies
Seller_J46Ruz3VzvWCV
That's odd. The last time I recall something like this it had to do with the Amazon site registration came through, and I don't recall how it was resolved.
This is what Amazon had to say on it though, which might help you some.
"To check if your country is accepted for seller registration, please refer the below Help Page:
https://sellercentral.amazon.com/gp/help/G200405020?referral=A1VKX5FBDSDR71_A3TOIQG9L5H5RI
If your country is present in the list of accepted countries but not showing up in Country of Issue drop down, it means the you have entered the global registration pipeline where the country is not supported. In this case, you have missed the FAQ and proceeded by selecting some other country for Business Location and then got stuck on further steps.
In order to complete registration we would recommend you to restart the registration using a new email ID and select the FAQ “What if my country is not listed?” on the very first page of registration.
Your country does not have phone support. You should be able to get Chat though.
Levi_Dylan_Amazon
Hello @Seller_fKNPOptaZYxOz,
Thank you for reaching out on the forums.
Thus I Used a public phone number in USA region to receive 2FA SMS.
And my that action led to deactivate my account. by you.
when I do this with a "Submit details" I always get a dummy automatic text. I need to have a live support chat to make my issue understandable .
From what you have shared, this sounds like your account was deactivated for a violation of the multiple accounts policy and you are seeking guidance on what is required to get this resolved. I understand that lack of support in this scenario is frustrating for you, so I am here to take a look.
Typically, you will have 2 options to resolve this and they are as follows:
-Identify how the accounts have been found to be related to one another and prove they are no longer related.
OR
-Ensure that the related account is reinstated.
So I can help you the best, can you please share the deactivation performance notification and any case log ID's from your account? This was I can work with our partner teams to learn all of the details and available appeal paths for your situation.
I am looking forward to your response and assisting you from here. The forums community and I are here to support you.
Wishing you the best,
LeviDylan
Seller_J46Ruz3VzvWCV
That's odd. The last time I recall something like this it had to do with the Amazon site registration came through, and I don't recall how it was resolved.
This is what Amazon had to say on it though, which might help you some.
"To check if your country is accepted for seller registration, please refer the below Help Page:
https://sellercentral.amazon.com/gp/help/G200405020?referral=A1VKX5FBDSDR71_A3TOIQG9L5H5RI
If your country is present in the list of accepted countries but not showing up in Country of Issue drop down, it means the you have entered the global registration pipeline where the country is not supported. In this case, you have missed the FAQ and proceeded by selecting some other country for Business Location and then got stuck on further steps.
In order to complete registration we would recommend you to restart the registration using a new email ID and select the FAQ “What if my country is not listed?” on the very first page of registration.
Your country does not have phone support. You should be able to get Chat though.
Seller_J46Ruz3VzvWCV
That's odd. The last time I recall something like this it had to do with the Amazon site registration came through, and I don't recall how it was resolved.
This is what Amazon had to say on it though, which might help you some.
"To check if your country is accepted for seller registration, please refer the below Help Page:
https://sellercentral.amazon.com/gp/help/G200405020?referral=A1VKX5FBDSDR71_A3TOIQG9L5H5RI
If your country is present in the list of accepted countries but not showing up in Country of Issue drop down, it means the you have entered the global registration pipeline where the country is not supported. In this case, you have missed the FAQ and proceeded by selecting some other country for Business Location and then got stuck on further steps.
In order to complete registration we would recommend you to restart the registration using a new email ID and select the FAQ “What if my country is not listed?” on the very first page of registration.
Your country does not have phone support. You should be able to get Chat though.
Levi_Dylan_Amazon
Hello @Seller_fKNPOptaZYxOz,
Thank you for reaching out on the forums.
Thus I Used a public phone number in USA region to receive 2FA SMS.
And my that action led to deactivate my account. by you.
when I do this with a "Submit details" I always get a dummy automatic text. I need to have a live support chat to make my issue understandable .
From what you have shared, this sounds like your account was deactivated for a violation of the multiple accounts policy and you are seeking guidance on what is required to get this resolved. I understand that lack of support in this scenario is frustrating for you, so I am here to take a look.
Typically, you will have 2 options to resolve this and they are as follows:
-Identify how the accounts have been found to be related to one another and prove they are no longer related.
OR
-Ensure that the related account is reinstated.
So I can help you the best, can you please share the deactivation performance notification and any case log ID's from your account? This was I can work with our partner teams to learn all of the details and available appeal paths for your situation.
I am looking forward to your response and assisting you from here. The forums community and I are here to support you.
Wishing you the best,
LeviDylan
Levi_Dylan_Amazon
Hello @Seller_fKNPOptaZYxOz,
Thank you for reaching out on the forums.
Thus I Used a public phone number in USA region to receive 2FA SMS.
And my that action led to deactivate my account. by you.
when I do this with a "Submit details" I always get a dummy automatic text. I need to have a live support chat to make my issue understandable .
From what you have shared, this sounds like your account was deactivated for a violation of the multiple accounts policy and you are seeking guidance on what is required to get this resolved. I understand that lack of support in this scenario is frustrating for you, so I am here to take a look.
Typically, you will have 2 options to resolve this and they are as follows:
-Identify how the accounts have been found to be related to one another and prove they are no longer related.
OR
-Ensure that the related account is reinstated.
So I can help you the best, can you please share the deactivation performance notification and any case log ID's from your account? This was I can work with our partner teams to learn all of the details and available appeal paths for your situation.
I am looking forward to your response and assisting you from here. The forums community and I are here to support you.
Wishing you the best,
LeviDylan
