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Brand Approval Error
I applied for a brand to sell. It was accepted and I sent stock to Amazon warehouses. Before any sales, complaints or any negative situations, I received a notification that I could not sell the brand I applied for. Thereupon, I contacted Amazon brand approval department twice and they approved me that I could sell the brand. Both by e-mail and as a performance notification. However, my listings and offers are still not active. Now when I contact the seller support team, they say that the brand approval has not been given. Despite the performance notifications and approval e-mails. I am receiving irrelevant answers in the cases opened. Please help.
Case ID - 16602003381
@Dougal_Amazon@Cooper_Amazon@Steve_Amazon@Daryl_Amazon@Danny_Amazon
4 replies
Seller_f4a7xAPCCSMqD
Does this mean that you got authorization from the brand to sell their products on Amazon?
April_Amazon
Hello @Seller_DoD4ERoqGSarX,
First, thank you for providing the Case ID for me. With this information, and the help from an internal team, I have better ability to research your specific situation.
I can see how this could be frustrating and disappointing to have gone through the process of getting accepted, and sending in stock to FBA. I researched all the requests you submitted to sell the Brand mentioned in the Case ID you provided.
I believe this is a situation where you were "un-gated" to sell a product but would still require permission from the Rights Owner of the brand to sell specific items. If you are able to provide that document, it could resolve this issue. There are two separate teams per the information in Case ID 16602003381. You received approval from the merchant review team. Brand Registry is a different team. I do see how this could be confusing.
I see this information in the case details:
- If you're not the brand owner [SHIMANO], you can still make catalog updates for the brand by contacting the brand owner and requesting that they assign you a role for the brand.
- The brand owner can submit a request to assign this role to your Brand Registry user account. Roles can be assigned by going to the Brand Registry "Contact us" page, selecting "Update your brand profile," and then clicking "Update role for user account.
- If you have added under brand recently, please wait for 48 hours to get the access to the brand details.
The help page that was provided: Categories and products that require approval
@Seller_f4a7xAPCCSMqD Thank you for supporting the Community.
My suggestion is you complete the steps provided in the Case ID you provided. The guidance was provided and the link to Amazon Brand Registrywas given.
I hope this offers a little clarity to the process. This process may be new to you as you have been a Seller for quite a while. Thank you for reaching out on the Forums. The Forums and I are here to support you.
April
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