Dear Amazon Support,

I’m reaching out regarding an ongoing issue with our seller account recovery. About a month and a half ago, we were unable to log in as the system stated that there was no account associated with our email address. Initially, we suspected our account had been hacked. After some time, support informed us that our account could be restored and advised us to log in using our old email.

Here’s where the complication arises: our old email is now associated with this new account I’m currently using to contact you. Because of this, I cannot attempt to log in to the old account as the system identifies the email as being in use for this current account.

When we try to open new cases for further assistance, they are immediately closed due to “multiple case logs” already existing. This situation has left us stuck, and we’re unable to proceed with restoring our original account.

Please help clarify this situation and guide us on the next steps to resolve this conflict. I would greatly appreciate your support in helping us regain access to our original seller account.

Thank you for your time and understanding.

Michael and Ray

Home Body Essentials

I have been unable to access my main seller account for a week. Suddenly, the OTP started failing, and I have no way of recovering it. I have tried everything: clearing the browser cache, ensuring the email and password are correct, and starting the Two-Step Verification Account Recovery process a week ago using my US ID. As of today, I still haven't received any responses. I am currently in the final stage of enabling my listing with the inventory already restocked, and this has been the most frustrating experience with Amazon Seller Central. Is there a way to follow up on this?

Hello Wu Binhong

We have received your submission, but are unable to reactivate your account. After reviewing your account, we have determined that your Amazon seller account has been used to engage in deceptive, fraudulent, or illegal activities that harm our customers, other selling partners, and our store.

Why does this happen?

Pursuant to Section 3 of the Amazon Business Solutions Agreement, your Amazon seller account has been deactivated.

Please visit "Monitor your account health" to review Amazon's policies regarding account health:

https://sellercentral.amazon.com/gp/help/G200205250

You can also visit the Selling Policies and Seller Code of Conduct Amazon policy:

https://sellercentral.amazon.com/gp/help/G1801

Sincerely,

Seller Performance Team

amazon.com

My account is a new one, and I only added a new product. It was deactivated a week after it was put on the shelves. I don’t know why my account was deactivated. I also submitted the relevant supporting bills and bills. The address on the website is also consistent with my company address. Why can’t I pass the review?